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Firstmark Services LLC
121 South 13th Street, Lincoln, Nebraska, United States
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About the Firstmark Services LLC
Firstmark Services LLC is a finance institution located at 121 South 13th Street in Lincoln, Nebraska, United States. We provide secure, innovative, and flexible financial solutions tailored to meet the individual needs of our clients. As a division of Nelnet, we are an investment-grade rated servicer known for our quality technology and trustworthy services. Our responsive and seamless approach to technology outsourcing, origination, and loan servicing sets us apart in the industry, offering a low-risk environment for consumer and private loan clients. Trust Firstmark Services for personalized financial solutions you can rely on.
121 S 13th St #201, Lincoln, NE 68508, United States
Opening hours of Firstmark Services LLC
Monday:
07:00 - 20:00
Tuesday:
07:00 - 20:00
Wednesday:
07:00 - 20:00
Thursday:
07:00 - 20:00
Friday:
07:00 - 20:00
Saturday:
Day off
Sunday:
Day off
Reviews of Firstmark Services LLC
"AVOID AT ALL COSTS!!! This company is deceitful towards its borrowers and I'm not sure how they have not been sued. If you try to make an additional payment towards your loan during the month to try and pay down your principal, they DO NOT tell you anywhere in the payment form that your payment does NOT actually all go towards principal and instead some of it will go towards interest as well. On the payment form it will show you that your interest and fees are $0, but it is not until AFTER the payment is made that you will see only a portion of your payment went towards the principal and another portion went towards interest. I'm not talking about your regular monthly payment. This is in ADDITION to your monthly payments during the month. They will do anything they can to try and get extra money from you including showing you that your accrued interest is $0 then secretly taking interest after the payment is made and there is no way to cancel it. How that is legal is beyond me. When you make a payment, they will not show you what your payment is going towards until after it is made. I did not have a choice when my loan was sold to this awful company. Already looking for other options to get this loan out of this company asap. There is a reason this company only has 1.5 stars on google, and I don't think many of us choose to have our loans involuntarily sent here, and there is a reason for that. NO ONE would use them if it was by choice and they wouldn't be in business if it was."
"If I could give this company negative stars I would. My loan was transferred over here from Citizens Bank and it’s been terrible ever since. Customer service is absolute garbage and the loan officers are beyond sloppy. My co-signer removal application has been messed up at every turn. There is ZERO accountability on their end for the fact that 4 different times now I’ve been asked for edits and new items that were missed by the previous person. This has lengthened the process by over a month due to their review turn time. AVOID THIS COMPANY AT ALL COSTS."
"If I could give this company 0 stars, I most definitely would. This is the most corrupt company I have ever seen in my entire life. Wells Fargo sold student loans to them and they do the WORST job of managing them. Every single representative I have spoken to has no clue what they are talking about and they are extremely rude. Their website and letters they send to customers says to call them with ways to make your payments more manageable, and the only options they have actually make payments and interest rates both higher. This company is downright awful. They do not help customers in the slightest bit. This is affecting my credit score significantly and as a newly graduated college student, this could hurt me for years to come. Please do yourself a favor and run as far away as you can!!"
"Firstmark bought my daughter's student loan from Wells Fargo, quadrupling her payments, now $835.00 a month for what started as a $49,000 loan. She was able to make her payments on her own before the change. Sickening and a vast rip-off!!! I am trying to refinance the loan, for which I am the Co-signer if zero stars were an option! Update: They responded that I agreed to a variable loan. My response is below. FirstMark Services attached my agreement with Wells Fargo at 5.74%, agreeing to a variable rate. I researched before signing with Wells Fargo, assuming they were the best to get private student loans. I did not sign a deal with Firstmark Services. Their response means nothing to me. Wells Fargo is also wrong for selling my loan to Firstmark without my consent. If a Class Action Lawsuit were to take place, I would happily contribute. I will get Firstmark's response exposed with my Wells Fargo agreement attached."
"Please save yourself! Do not get trapped. Along with the other reviews my credit score was deeply affected by these ppl. WELLS FARGO traded our student loans to them and we had no say so!! They send a bunch of emails and harass my co-signers with calls all day. I blocked them! That’s the only reason they can’t do the same to me, but have definitely tried. I’m currently in this process of getting my account reviewed bc they NEVER told me about the loan decrease form I was eligible for, and I was NOT able to work at the time. It should have never been escalated to affect my credit if there were other ways to help! I do not believe they are a good company and i believe this will be looked into very soon. For all of you that are stuck with them, there is hope and we will have justice in this!! Keep your head up"
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