Fifth Third Bank & ATM

"Bank changed CD rate from what was listed on the website and would not give cash when closing the account, made me get a cashier’s check and charged 10.00 for the check and would not waive the fee. TERRIBLE WAY OF DOING BUSINESS, BEWARE !!!!!"

"Unfortunately, I can't leave ZERO STARS... the Fifth-Third claims to deliver banking "a fifth-third better"... but what they really deliver is non-existent & poor client services. Period. Absolutely awful. All the Time. Set up a transfer of funds today, only to find out, their "security dept" stopped the transfer an hour later. No explanation. On hold with their "Preferred Client Services Line" for about 2 hours to speak with someone to fix the problem. Finally gave up."

"Fairly disgusted with the lack of service being offered at my bank. This is not just for this location but 5th 3rd in general. I went in today to get rid of my loose change only to be told (at 2 different locations) that they have removed their change counters and now only accept rolled change. So…you want your customers to do the work that you pay tellers (who are normally standing around waiting for a customer to walk in)? Pretty sad that you want your customers to do the work for you…excellent customer service."

"I dont understand the 1 star reviews.First off, this bank ,We think is wonderful.We deal with Tracie White at this branch.Shes amazing! She goes the extra mile for you.Shes a very dedicated employee.If shes off work at 3pm? She'll stay till 6pm making sure all your questions are answered and your happy.She returns calls quickly.We love this bank.If you want a bank that has your back,.. Do business here."

"I have been trying to refi my home for 6 months. It is still pending. I have all my investments and savings with your bank and am about to transfer everything out to another bank due to the miserable way I have been treated. No callbacks,, not able to reach the personal banker at mokena branch. Helen Blount"