Michaels

"I needed a very specific item 25 minutes before close and they were so gracious and awesome, and helped me find it immediately! Everything was sorted well, and people were knowledgeable and friendly."

"Lots of crafting supplies. Self- check out is convenient. Limited staffing to assist you. The parking lot is absolutely jammed. If you have a handicap placard you'll have a better chance of getting parking closer to the store. The location is shared with the hospital and shopping stores"

"If I could give this location negative stars, I would. I had surgery recently and am on a movement/lifting restriction but still had Christmas shopping to do for my kids. I placed an order at this location for curbside pick up the following day which was Christmas Eve. I had coupons and rewards, used both and got a great deal on some large canvas and acrylic paint supplies for my son thinking curbside pick up is perfect due to my current medical restrictions. The next morning, Christmas Eve, I got a text stating that my order was ready. About 15 min later I got another text stating that my order had been picked up. It hadn’t, so I called the store. I explained what happened to the store associate and was told they aren’t responsible and also that many of the items I ordered were now out of stock. I then asked how she could help me, explained my situation and also that it makes no sense that my order would be given to someone else considering you have to scan my barcode and check my ID. She then tells me they don’t do that which was confusing because it says so right on the website and I also know that this location has curbside pick up parking spaces.I asked her to please put herself in my shoes as I legit just had surgery and am just trying to get Christmas gifts for my kids. She then cuts me off, yells at me and them hung up on me. I tried calling back a few times only to be hung up on each time. After that, I tried my work phone, someone picked up, I asked to speak to a manager and was hung up on AGAIN. I called the store 15 times before someone finally picked up. It was a manager named Peggy. Peggy proceeded to yell at me for calling so much to which I told her I wouldn’t have had to had I nor been ignored. Please keep in mind, I kept my voice even toned and respectful the entire time. Peggy then tells me she can “try” to find my order but probably not all of it. I asked her to please try to understand my situation, I am immobile for medical reasons and am just trying to get my son his Christmas gift. She then yelled at me again so finally I asked for a refund. I then called a different Michael’s, one that is much farther from me. I explained what has just happened, they tried to transfer my order to their store but couldn’t because it had already been picked up. The girl from this store was so nice to me, apologized for Peggy and the other store even though it had nothing to do with her. I placed a new order for the same items, paid more because I lost my rewards and had to drive about 20 min further to pick it up. The sweet girl, her name is Lauren, packed all my stuff herself and brought it to my car apologizing again for how I was treated. I have Lauren a Christmas card and a Starbucks gift card because kind people deserve to be recognized. Peggy has been reported to corporate and hopefully I will get my refund. I will never shop at this location again. I sure hope that whatever is going wrong in Peggy’s life gets better because no one deserves to be treated the way she treated me."

"I went there today- it was an awful mess. This location is way too small to hold all their Christmas merchandise as well as their basics. It was so crowded, not with shoppers but stuff. They really need to have a site map hooked to the shopping carts as none of the aisles are marked and not an employee in sight to help. I had to call the store from inside to ask where a particular item was. I finally found it, it was the last one on the shelf; I chose to use the self checkout-since the checkout line is always too long and not enough registers- and I couldn’t scan my item because the upc code was torn and wouldn’t ring up. Again, no one to assist. They had a 40% off coupon attached to each cart but you had to scan a QR code to get the discount. By this time, I got so frustrated I just left. I had to beg to get my cart through the line back to the door. If it’s this bad today, I shudder to think how it will be after Thanksgiving. My advice is to go to a larger Michael’s, order online or go to Joanne’s."

"When we’re on this side of town and need more crafts and supplies for our jewelry business, michaels is the best place to go! Everything was well organized and we had no problem finding what we needed. Wiring, earring hooks, chains for our necklaces and anklets. Even paint aisles! We even saved money using our rewards. The rewards program is awesome! Customer service was very friendly and helpful. We will definitely be back, thanks Michaels!"