KAY Jewelers 3465 Lowery Parkway, Fultondale, AL 35068

"The store is a little run down looking (water stains on ceiling, etc.), but the gentleman WHO has helped us two days in a row was very nice. He was all smiles, but remained professional. He assisted us with our inspection and cleaning of my wedding set and getting my Nightmare Before Christmas ring sent off for repair. We dropped the ring off on 1/11 to have the prongs fixed and black onyx stone reinserted. They estimated a return date of 1/21. I will update my review after receiving my repaired ring. SIDE NOTE: If you purchase a warranty/protection plan on your eligible jewelry then all cleaning, repair, and resizing, is free as long as you maintain your every 6 month inspection."

"Full Disclosure: My husband has bought many pieces of jewelry for me at this place as I only recently visited to buy a wedding band for him. He likes the selections, the price and the workers. The manager, Candace Brown, is wonderful to deal with. She helped us pick out our wedding bands and allowed us ample time to pick out something that symbolizes our love and commitment to each other. She was very knowledgeable about what was in stock, what could be ordered and how long it would take to get an ordered ring. Our most recent visit was a little disappointing as she was not present and two young gentlemen were. One was taking care of a couple bit, the other seem to be socializing. The former greeted us as he passed by headed to cleaning station with customers' jewelry. The latter would not make eye contact and turned his back to continue talking about non jewelry related topics. My husband then walked to the back of the store so he could catch his eye. The employee then shifted to turn his back. After another 5 minutes, they wrapped up and then we were acknowledged. That experience knocked off a star. We'd just returned from our honeymoon and just wanted my engagement ring polished to match my band. We were standing there, in our bride and groom shirts, way to long with out so much as a "we'll by right with you""

"It was fantastic!!!....bought 4 necklace and 2 earrings....future Gifts for a GREAT price"

"Terrible, and I feel this way about all Kay's! We bought my ring there last summer and it has been a nightmare ever since. Between the finance company that kay works with, and the actual store. If you're in the market run as fast, and as far away from any Kay's!!! Sent my ring in to be sized, has taken 2 weeks and I still haven't gotten my ring back. Pathetic!"

"Sales rep was very helpful and helped me pick out exactly what needed. And we even had a little fun singing purple rain. Love these ladies for making it a wonderful experience."