Midwest Eye Consultants

"This place was ok to start off with. But recently they have done a horrible job. Contacts take for ever to come in and when they finally do they mark your account as they notified you when they never did. I had a credit coming to me because they over charged me and when I asked for the remainder to be sent to me they came up with all excuses of not charging me right and that all the credit went back to them. They do not know how to properly submit a correct form to the insurance."

"The worst eye Dr experience of my life. I was seeing Dr. Ellingson before she retired last fall. They got a new Dr who was not certified through eye med and said I could see her but would have to pay out of pocket. I waited 6 MONTHS and was still unable to be seen by her because she wasn't approved through eye med so I had to switch offices. On the day of my appointment at the new office, I was told my appointment had been cancelled because the Dr was out for the day and needed to reschedule. Mind you I have been out of contacts for 7 months at that point and am wearing an old pair of glasses. I finally get seen by the Dr and she gave me a new pair of contacts to try because they were out of stock on my brand and they did not work for my eyes. She said if they didn't work then they would order my correct brand. So I called and let them know I needed my old brand and they said they would order them for me. Here we are, a month out from my appointment and I've tried calling, left 2 voicemails and they will not return my call. I still don't have my contacts and it has been 8 months!! I will NEVER be back to a Midwest eye consultants office ever again!!!!"

"I gave this place so many tries! The waiting room staff are friendly in person, but will never answer your phone calls or call you back. This has happened to me on four separate occasions. The doctors who do all the basic eye checking have a ton of attitude and are rude, not professional at all. The eye doctor himself rescheduled on me 3x, I ran out of contacts in the meantime! And don't even get me started on ordering contacts through this company. The amount of times they just didn't place the order, so I'm literally waiting 2 months for my contacts only to find out they never even ordered them but still charged me. Multiple times they have over charged me as well. I will never go back, horrible disorganized place."

"This place is so slow and expensive. I paid for 1 pair of glasses in office and it's been a month yet I still havent received my glasses. I have the least complicated prescription ever, I got a popular frame brand, and only one add on. So I'm super confused why it's taking longer than 2 weeks for my glasses to come in. I called to check in around week 3 and was told the manufacturer hadn't even recieved my frames yet... what were you guys doing for the first 2 weeks then? Most shipping doesn't take longer than a week to get to its destination. I was told I would get them within 2 weeks. They didn't try to communicate with me at all. If I didn't call and ask they weren't offering any info on what was going on with my order. Also make sure you have them read you the itemized bill before paying because the doctors "recommendations" will rack up your bill sky high. Half the stuff you really don't need and they make you feel like you need all the bells and whistles to get that bill up. I'm just disappointed because if I was someone with worse eyesight and it took this long to get my glasses I'd be livid."

"I have Medicaid so I already knew that this was going to be a disaster, but I desperately needed a new prescription so I went anyway. I also knew that I needed an eye test as a medication I was taking at the time could cause eye damage. I told them as much when I came for my appointment so as a result, they did not dilate my pupils during the visit “because we want to make sure you come back.” Best way to tell me you’re more concerned with getting money from my Medicaid than caring for my eyes without directly telling me that. I picked up my glasses (which are falling apart less than a year later), cancelled the three appointments they had me make for the eye exam, and never went back. I can buy cheap glasses and have a half-a**ed exam elsewhere."