Midwest Eye Consultants

"My kids and I have been patients for years, and everyone is always friendly and nice. Dr. Antos is great – always on time, professional, and takes the time to answer our questions. I also want to give a shoutout to the staff and Dr. for going above and beyond. They helped out someone I know who needed an eye exam and glasses. Without hesitation, they said yes, and I am very grateful for that. I'm happy to be a patient at an office that cares for the community."

"Zero stars. Absolute garbage. When a lens fell out, I took them back for a fix. They put a different screw in that was the wrong size and wouldn't tighten so the lens kept falling out until it shattered. Now it's a month until a new lens is made. This could cost me thousands in lost income. Also when they say they will call you when your new pair is ready, They don't. My girlfriend had that issue as well with her glasses. No call and she was sent to collections without ever receiving a bill. We've had nothing but trouble with this office on multiple issues."

"The eye doctor is okay, I guess. But, the service is terrible. My multi focal glasses prescription was wrong & the frames were too heavy. They had to reorder & all of this was way too costly & it was a long wait. Plus, they never answer the phone or call you back."

"First the good. Staff is nice, its always clean and the appointments are quick. Now, the bad. They have chronic staffing issues. Most of the time I have had to go in person to schedule anything because nobody ever calls back. Most recently was my attempt to order contacts. I called 2-3 times per week since July 17th, 2023. I left voicemails at the appropriate extension. After that didn’t work I tried all of the other extensions. I reached scheduling and explained I had been calling for over a month at that point. She said “Well what do you want me to do? I’m with scheduling”. Which, ok fair. However, I have been that employee before and I would always at least try to help someone out, and I definitely wouldn’t be rude about it. She offered to send me back to the voicemail inbox that I had already left tons of messages on. I finally decide to just go in and the person at the front desk has no idea what to do? I didn’t think ordering CONTACT LENSES at an OPTOMETRIST would be so complex. She didn’t ask anyone for help to resolve the issue. She took down my phone number and said someone would be in touch. A week went by and I finally got a call stating my prescription expired in 2022 and they can’t order anything until I come in for an exam and get a new prescription. My last eye exam was the end of August of 2022, prescriptions are good for one year. I have Medicaid which only pays for an eye exam every 2 years. I told them I was fine paying out of pocket for a new exam. BUT, I did call them a full 30 days prior to my prescription expiring as I had run out. I also pay out of pocket for the contacts since they aren’t covered by Medicaid. It seems that they purposely delayed getting back to me until my prescription was expired. Instead of manufacturing the situation in which they thought they would get MORE money from me (beyond the cost of contacts, because you know they don’t sell them at cost), they could have just gotten back to me, ordered my contacts, and then at the end of August I would have paid them to do my eye exam. This also appears to be a pattern of behavior as there were several other situations that occurred. For example, when I first had to go on Medicaid I did not realize they didn’t cover contacts. Even though I stated that the reason for my visit was to get an exam to get contacts to multiple staff at multiple points, I was not told the contacts aren’t covered until my appointment was done and I was checking out. Ok, no problem let’s order them now and I’ll pay at pickup. They then told me they were charging me for the contacts already on my eyeballs, and wouldn’t order my contacts until I paid the balance. This isn’t my first rodeo. It is VERY common to advocate and educate your patient when certain things are not covered by insurance. But no, this was not the case. Speaking will multiple staff multiple times and no one felt the need to tell me that. When I asked why I wasn’t told that contacts weren’t covered and that I would need to pay for the contacts in my eyes at that point they told me that I was told when I made my appointment. They said if I was not told they would wave the fee, but refused to pull the call. They allegedly asked the employee that scheduled me if they told me and they said yes. Employees would never lie about a mistake, right? I hate wearing glasses and will only wear contacts. No matter what, I am getting contacts even if I have to pay for them. Also, if scheduling dept is on site, why couldn’t the rude scheduler walk five feet to the front desk and tell them my issue? I know I’m just one client and that they have plenty more to get money out of and won’t care about losing me as a client, but I’m writing this review for two reasons: 1. Hopefully someone from Midwest Eye Clinic will see this and take the criticisms to heart, hire more people, and train the people they do hire. 2. Provide information of my first hand experiences over the years in dealing with them, so that anyone else considering this place can take the information into consideration."

"Frames are cheap. I've replaced 8 pairs of glasses in the last 15 months. Some of those are attributed to kids and their rowdiness, but the adults? This is wild. When I went in with my frames that broke, the lady just so eagerly and willing spilled my amount due that was in collections loudly with a lobby full of people. My children and I have been patients for some time, but the quality and professionalism have plummeted. Time for a new eye doctor!"