Sparkle Pools

"They worked hard to correct some problems with my older pool and researched. Sometimes parts change or are discontinued so have to change the way things used to be. Got things working good now. Using email and text are good ways to communicate other than just phone messsges at the store. In store staff nice to offer help with chemicals"

"Update: I met with a gentleman at Sparkle Pools and he said they wanted to make it right. About a week ago the crew came and fixed the issues I had with my pool. I think too many companies used COVID as an excuse to do less than desirable work, but at least this one filled up with repairs. I wouldn’t recommend Sparkle Pools to anyone. They installed my pool last June and did a poor job in my opinion. As you can see no pad under the pump, the uprights are crooked and poor installation of the caps of the uprights."

"We take our pool water here to be tested regularly. Their employees offer knowledgeable insight on help with pool chemicals to help us keep our pool water on point. To purchase chemicals there, can be a bit pricey, however, anyone that owns a pool or if you are looking into a pool, chlorine is expensive! There are many new ways to keep your pool on point, just ask them to find out what works best for your family. *** Note: Sparkle Pools DID NOT install our pool nor did we buy it there. We take the hometown crowd our business for chemicals. ***Update: A little short staffed lately, service still great as ever!***"

"DO NOT PAY FOR A POOL INSTALLATION! Update for owner response 2: This is why I didn’t answer their calls. Note the condescending and contradictory responses to problems. I will upload drone pictures later to show Sparkle Pool’s incompetence, and the pool should have fit much, much better regardless of any slight difference in sizes. Update for owner response 1: The pool I bought was the same size as the previous pool, because it was also installed by Sparkle as well; they told me themselves. If anyone wants to see a pic of geometry, see the picture attached. You have been warned how they conduct business!!! Original post: I need to share my experience about Sparkle Pools to warn new pool owners. We were okay with paying about 8000 for an AG pool installation, with the expectation it was going to be installed in a professional manner. It was not done in a professional manner. There was trash left all over the yard, including numerous pieces of duct tape and water bottles. The pool itself is horribly misaligned to our deck. The liner at the bottom of the pool was not smoothed out, it doesn’t appear they even tried smoothing the liner with all the bumps and dips. And worst of all, I found 2 small screws at the bottom of the pool with my feet. When I brought up the misalignment of the pool, I was told it was because of the previous pool installation and to have room to put on a winter tarp. The pool is 6 inches on one side and 18 inches (plenty of room for a person to fall through) away on the other side. I realized at that point, any problems I have is not going to be fixed or acknowledged. If you must use Sparkle for pool installation, make sure you or someone can be there during the install that is an expert on pool installation. That way you can make sure you’re getting the service you are paying for. Be aware though, it took them 3 days to install and they seemed to leave and return at random. You’ll have to be in a position to take a couple of days off of work on very short notice. Update 1 (7/21/22): After a few weeks of use, the apparent insufficient amount of masonry sand is causing the liner to settle. Some places there are sharp, jagged spots that I can only assume are chunks of gravel. I fear, at the latest, next season I’ll have to deal (with my own money) with a damaged liner due to poor installation service. I will update as events occur."

"Had to have total rebuild due to a deer getting in the pool. Bad quality work. Liner came loose from the coping in less than a week. Water turned green in 3 days after opening. Left 18 inch ruts in my yard. Charged me service charge for leak in pipes they installed. Lied time after time about coming to fix issues. Owner’s wife was so rude to me on the phone I would have spit on her if we were face to face,and I normally wouldn’t spit on a bug. Worst customer service I have ever received."