Dauphin West Surgical Center 3701 Dauphin Street, Mobile, AL 36608

"The wait time in the waiting room is unacceptable!!! Especially for a laser treatment that takes maybe 5 minutes. My poor mother in law who is 92 years old has been sitting in this freezing waiting room with many others for 2 hours. Still not even addressed ( except to get her payment, of course). At least update the patients! I won’t be surprised if her eye isn’t dilated anymore when she is finally called back. Patients can’t be late or they are turned away & still charged.. providers should not be this long from the appt time either!!!!"

"Experience the day of the event was fine but have now been working several moths to get the claim they process incorrectly corrected and it still is not right. I would not recommend!"

"I visited this surgical center with my daughters and grandson for his very first surgery. My grandson had the first appointment that morning, and we were greeted with a very rude receptionist. We were both taken aback by her rude manner and her total lack of professionalism. This is the first face you see when you visit the surgical center and you would expect someone more kind, compassionate and professional. Most mothers are very nervous knowing their child is having their first surgery or any surgery for that matter. The fact that anyone would have to deal with someone that’s so rude just adds to their anxiety . We were the first appointment and we also had to wait an hour and a half for the doctor to arrive. That is a long wait for small child that hasn’t eaten. The nurses were extremely attentive, caring and professional while we waited. The experience that we had at this facility, (mainly due to the receptionist behavior) would keep us from visiting this surgical center again."