Compass Pointe Apartments 2210 Beech Street, Valparaiso, IN 46383

"Poor experience. Office staff was rude and unprofessional. Highly encourage management (Fawn) to make proper changes and act in a professional manner. Be aware that some of the reviews are left by the assistant property manager Kathleen."

"When I first moved here to Compass Pointe about 2 yrs ago it was a great complex! Unfortunately with new management ( Fawn) it seems to have gone downhill! From apartment up keep to bugs and just INCREDIBLY UNPROFESSIONAL PREJUDICE staff. I would warn minorities stay FAR AWAY from here! Hopefully the correct changes are made for current and future residents!"

"I just renewed my lease here for a second term. I could not be happier with the home I have built here! Since I renewed my lease I asked—out of curiosity— if I could get some updated appliances, as mine were old. Honestly, I expected the answer to be “no.” But the property manager came to my apartment and talked to me about it, saying “we want you to be happy!” Within a week I had a brand new dishwasher & oven installed. I’ve never seen a more clean apartment complex! Every week they have a cleaning service clean the entry areas/hallways. Even when I originally moved in, my unit itself was spotless. Maintenance has been great. I’ve had them plaster and paint an area on my wall where a nail was pushing through, had my old oven fixed, my screened in patio repaired, and new appliances installed. I do wish they were better at following scheduled times as I work night shift and am often sleeping during the day. Walkability is amazing. If you’re into walking/running the sidewalks around the neighborhood loop around a few ponds & fountains that make for a nice view. My rent did increase for my second lease, which does make this kind of living non-sustainable for a long future here, but thankfully it wasn’t a terrible increase & I can remain here for the time being. Amenities here are great. As a resident of compass point, you have access to the new Windridge Village pool/splash pad and studio gym as well as the gym & pool at compass point. I will say, the gym at compass point needs some serious updating— it was for this reason I got a YMCA membership. But I think if the Windridge studio got some new treadmills/bike/eliptical & more weights that would be better. I would like to see the entire club house of compass pointe updated- it does seem kind of dated & musty in there. Other improvements/ideas: Use better shower heads in the bathrooms Install new carpet every time someone moves out - I found mine was matted in the high traffic areas heat the pool (by the time it was tolerable to swim in temperature wise, it was a week away from closing) Paint the pool fence at compass black Update to a key fob system for main entry ways (bringing in groceries is hard when you have to use a key to unlock the door every time) Have outgoing mail at the resident mail boxes, not just in the front office."

"I am currently in the process of renting an apartment here, and I have never had a better experience! The staff member, Lorita Green, has been an outstanding help! She has gone out of her way to make this process easier, and I appreciate her so much! The office staff created a very welcoming environment, and I am very excited to join this community."

"This Apartment Complex really pushed us to purchase our own property. During our years of renting, we have never felt more unwelcome or uncomfortable than our time at Compass Pointe. The office staff (with exception to a couple people) are careless and abrasive. The property management does not provide the maintenance staff the materials to effectively complete repairs that last. The maintenance staff here are professionals, very friendly, caring, and do what they can to provide awesome service. The management will take advantage of you and your time/money. Our family, friends, and neighbors struggled with water leaks, pest control issues, and more importantly - ac/heating issues OFTEN. You will go months without functioning ac/heating - and it is not at the fault of the maintenance staff. The office allows drug addicts and alcoholics to create as much noise and mess as they can - ruining your home experience - without budging to assist with or cease the incredible inconvenience. As a resident here at Compass Pointe, you are nothing but a rent payment in an Excel document. I wouldn't fall for their corporate designed damage control responses."