Deaconess Clinic Urgent Care & COMP Center Gateway

"The doctor we saw was very nice. He talked with us and prescribed what was needed and told us our next steps if we needed something else. The lady who checked us out was also very nice. When I called back a little over a week later (following the next steps I was given), the person who answered the phone was very rude in how she was responding to me and was of absolutely no help to me at all. Hopefully she can get some training on how to respond nicely to people while on the phone."

"Brought my daughter in for a very obvious broken finger. We had to wait for over an hour with those coming in after us, going back before us. No X-ray ordered. The doctor was completely incompetent. I had to ASK for an X-ray. Thank goodness I did! Heading to OA tomorrow so they can ACTUALLY help us! NEVER AGAIN!"

"Not exactly the shinning star of the Deaconess Gateway Campus. Receptionist had food at her desk and was eating while doing check in.. with food in her mouth. She called my wife's name several times. I finally went up and asked her who she was calling for. She said.. you can't expect me to pronounce these foreign names ..not professional at all"

"My husband is literally sitting at this location at an appointment as we speak. The nurse asked why he was being seen today and when he told her, she told him I don't need to hear all that tell the doctor. This was only after they asked him why he came there instead of his regular doctor. This is the rudest location ever. Aside from one clerk at the front desk, this location needs serious retraining and/or a whole new staff. This is ridiculous. I would give it zero stars if possible!"

"Made an appointment for my 95 year old mother. It made no difference. We were told we were pushed back because of the high volume of patients.Waited 60+ minutes. Next time going to Ascension Sr. Vincent on Epworth."