H&R Block 2019 U.S. 31, Decatur, AL 35601

"This was my second year using H&R Block and I will be returning again next year! William was very friendly and knowledgeable! I was able to easily reschedule my appointment online and didn't have to end up spending half of my day doing my taxes. Everything was easy and very time efficient!"

"I called and made an appt and it was with Terry. I told the receptionist why I needed an appt. I needed help with my online taxes I had done myself. Tax season is stressful so I just needed to ask some question. Terry took about 15 mins to greet me even though no one else was in the office but myself and the manager. Terry came to greet me and was rude at first glance. We went to her cubicle and she didn't even want to hear my problem. She asked me how much money I made last year. After I explained that my problem was from online she refused to even answer any question I had. She told me she wasn't gonna make any money off me so she wasn't gonna do anything for me. This woman has no business working with the public. The office manager did nothing as we exchanged words. I have been dealing with hr block for 20 yrs. And I promise this is my last year. I have never been so upset by the way I was treated in that store. And she was proud to tell me that she had been doing this for 20 yrs. I asked her if she cared at all for the people that come in here. She couldn't answer."

"Wanda is amazing. She did my taxes last year and was very sweet. She did them this year and was equally amazing. I made an appointment for 3. When I got there the receptionist was very condescending. I told her my name and that I had an appointment. She told me that she had called me several times to confirm my appointment and left several voicemails. She confirmed my phone number and told me that since I had not confirmed they had made an appointment at that time with someone else. I had received no phone calls or voicemails. She made it seem as if it was my fault when I believe she called the wrong phone number. I went back and met with Wanda, who was again, very sweet. When we were done, the receptionist apologized and told proceeded to tell me she had called me last week to confirm the appointment. That made no sense since I had made my appointment only the day before. I appreciate the apology but was not a fan of being made to feel like I had neglected to do something."

"I used this couple years ago and i will never go back screw up my tax return and cost too much of the service to do your tax. we submitted last year 1040x Amended to IRS because she said we have money back from IRS because they took more than what we owe couple years ago then until now i haven't received our amended return and i contact them last year (not tax season time) it take them awhile before contact me and another personnel call me not the person who help to prepare our amended return and she don't know about our concern of course. Now this year 2020 of course they went back to business and i got a phone call one of the manager offer me discount to file a tax to them and i said NO! why i should go back after what a bad experience to them. I told to her what experienced we got from them. And the lady who did our amended she told me i have to pay for power of attorney fee $99 to find out what happened to amended return. VERY VERY DISAPPOINTED,I will look and use other better local accountant that will more helpful, fair cost and good service."

"I have been coming to H&R Block for about 6 years now. I have enjoyed using your services, however, I have gotten to the point where my life situation doesn't require a professional to represent me if there are issues with my taxes. Also, I have paid you over $300/year for 6 years now, I want to keep as much money in my pocket as I can. I will most likely use H&R Block online to file my taxes from now on."