The Pointe on Mass
406 East Michigan Street, Indianapolis, Indiana 46204
About the The Pointe on Mass
The Pointe on Mass is a premier real estate agency located in the heart of downtown Indianapolis, Indiana. Situated at 406 East Michigan Street, this institution offers luxury apartments and condominiums for those seeking a sophisticated urban living experience. With a prime location near popular restaurants, shops, and entertainment venues, The Pointe on Mass provides residents with the ultimate in convenience and style. Whether you're looking for a spacious apartment with stunning city views or a modern condo with top-of-the-line amenities, The Pointe on Mass has something for everyone. Experience upscale living in the heart of the city at The Pointe on Mass.
Photos of The Pointe on Mass
406 E Michigan St, Indianapolis, IN 46204, United States
Opening hours of The Pointe on Mass
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
10:00 - 14:00
Sunday:
Closed
Reviews of The Pointe on Mass
"I recently concluded dealing with this property management company, and I feel compelled to share my experience to warn others about the service I endured during my time there. Maintenance Negligence: I submitted a maintenance request in March, and it took them until October – the month I moved out – to address the issue. This wasn’t the first time it happened either. I had water leaking out of my dishwasher and it took multiple emails to resolve. This blatant disregard for resident concerns reflects the overall lack of responsibility and care exhibited by the management. Deceptive Lease Renewal Practices: I was informed that I couldn't renew my lease due to impending renovations, only to discover that the renovations were minimal – just new paint and a fridge. They offered another apartment on another floor but, I would have had to pay $400 more with no added amenities, and if I chose not to move, my rent was auto-renewed at a market rate, which was a staggering $500 more than my previous rent. Failure to Provide Notice: Despite promises of a 30-day notice to vacate, I never received any communication from the management. As a result, my lease auto-renewed without my consent(I didn’t submit a 60-day notice because I was told I’d HAVE to move out - I know better now), creating a significant financial burden. Unjust Charges and Poor Communication: Upon moving out in September, I informed the management of my departure, yet they continued to charge me for trash and late rent. The constant turnover in the office led to a severe lack of communication, leaving me frustrated and without resolution. I spent hours on the phone and had to take time out of my days to go into the office. Security Deposit Nightmares: Despite leaving the property in good condition, I just recently received my security deposit back. Attempts to communicate with the ever-changing management were exhausting. Unprofessional Debt Collection Tactics: The ordeal extended into February, with the management attempting to charge me without any prior notification. To make matters worse, they sent the claim to a debt collection agency without attempting to contact me via email or phone, leading to harassing calls from debt collectors. In summary, my experience with this property management company was riddled with negligence, deceptive practices, unprofessionalism, and a complete lack of regard for tenants. One manager even suggesting I consult my parents due to my age, disregarding my financial independence. I would strongly caution anyone considering renting from them to explore alternative options with more responsible and respectful management. I’d give zero stars if I could."
"I would NOT waste my time with this company! The apartments are subpar for the price. They place ads for secret shoppers promising to pay them after you spend your time hearing their pitch. Once you complete the assignment yet don’t do what they want. They deny payment."
"Richard welcomed us in at a little before closing. Showed us around. Excellent when he could have just said I am closing."
"Nice place and area, unfortunately management is all over the place. Extra charges on your rent for no reason, rent posted late but late fees charged, and management often changes leaving you with no one knowledgeable to help. Still a great apartment overall and no issues with maintenance."
"Great apartment units, communication for work orders could be more streamlined and online payments are not convenient due to the fees. Security has been greatly improved for residents however it has inconvenienced access for guests and residents."
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