Sassafras Hill Apartments

"Sassafras/Heritage will post units on their website claiming they’re available, and only once you have submitted a non-refundable application will they inform you that they actually don’t have any units available for several months. We’re out $70 for a background check that was never even ran and applications that were never processed. And the units are STILL listed as available on their website and numerous other platforms for apartment searching. The issue isn’t the fees being non-refundable. It issue is false advertising and shady business practices. Such a shame as this seems to be one of the better affordable apartment complexes in the area."

"1st thing, management is amazing. Grethel is hands down the most down to earth caring and most importantly professional manager I have ever seen in my lifetime of renting. Rent is an amazing deal for the spacious 2 story floor plans. It is a bit older but they are constantly renovating tiles doors and carpets. That make this place so cozy and comfortable. Great management great place to live."

"Sassafras Hill has raised their prices for the next year by 2 or more times what is normal in this town, meaning after only living there for a year they have priced us out of their apartments. In addition, they have reduced their preferred employer discount, and it will only last one year, which is an absolute ripoff. They also raised their pet rent - what used to be $35 for 2 pets will now be $50. Both of this means rent will go up for me even MORE in the next two years. The management has changed at least twice since I've been here, and that's only been since July. Every time something is promised it is never delivered on time, if at all. The dog park was extremely late to open, the remodel of the exercise room took far longer than stated, and despite the fact that recycling was promised, it was taken away within my first month of living there and despite promises for a replacement plan, none has been implemented. There is only someone in the office three days a week (they wanted it three days and also half days, which is absolutely unconscionable) and half the time emails don't get answered on the off days despite promises to do so. I have needed maintenance done a few times, and every time they didn't do what I asked - i was supposed to have the downstairs bathroom linoleum replaced, and they replaced the upstairs instead; we needed the bathtub re-caulked and they didn't caulk the parts that needed it. Also, the outer walls are literally just a layer of drywall, an empty space, and then a brick outer layer, so it gets really cold in the winter. The only good thing about these apartments is the fact that they have in-apartment washer and dryer, but that is also one of the reasons they are raising rent so much next year, so it's a double edged sword."

"If you are looking for a nice, quiet place to live then come to Sass! I would recommend this place to anyone. Its old but well kept. The management recently changed and are doing their best to improve small things such as the new fitness center that should be finished soon and the Bark Park! I can;t wait until they are done, oh and they are FINALLY enforcing the rules and we love it! def a good place to live!"

"Seems that the former manager has been replaced very recently so I am changing my review to reflect my optimism in the new office manager and leasing agent. These apartments have a great maintenance team and if the management proves to be caring , respectful, and helpful to residents, it could be a decent place to live for grad students who want to have two floors with spacious rooms."