Redwood Plainfield

"Everything went very smoothly. I’ve been a renter for most of my life and this was the best process. Update - I’ve now lived here for a year. I just renewed for another two years. I had an issue with my air conditioner yesterday. When I discovered it, I sent a maintenance request online. In 10 minutes, I got a response, 5 minutes later, he was there. 10 minutes later, he had it fixed. A bad capacitor had kept the compressor from starting, and he had brought one with him anticipating the problem. It was fixed within 30 minutes of submitting a request. You can’t beat that! Another update - My built in microwave went out recently. Response time was quick. Unfortunately, a new microwave has to be ordered. Getting it in and installed seems like a priority and I have no doubt it will be up and running as soon as possible. Maintenance here is the best."

"We rented here for 15 months and then left as soon as our lease was up. I would not recommend this complex. It was impossible to get ahold of anyone through phone calls or emails. I sent 10+ emails throughout a 2 week period and did not get an answer. No one answers the phone. There is 0 communication here."

"The one star is for the garage as it was nice to have it for our vehicle and to feel secure. The lax attitude towards residents leaving their dogs on tie-outs with no supervision was aggravating. Our dogs were always with us and never left alone. We expected other residents to do the same but addressing issues with management did nothing to resolve this."

"Photos of the water marks on the ceiling are on my wife’s phone. When I called about the leak, I was told that someone would cover it with a tarp. This hasn’t happened. The water marks on the ceiling have dried, but the cause has not been addressed. It’s YOUR ceiling, not mine, so if you choose to ignore the issue, that’s fine with me, unless it gets worse and causes damage to something of mine. I will report a wet ceiling or any other concerns."

"The apartment was very nice. Maintenance was easy and quick. It proved to be too institutional coming from a home experience to an apartment. I think the rules could be loosened a bit to have a more homey environment. Not having kids riding bikes seems a bit much. The price was getting too high. We needed to find a cheaper way to live. The price might have been worth it if there was a pool, playground or dog run. No amenities were there. It was not a bad experience, just one we didn’t care to continue."