Taylor Tours

"The school trip got canceled and they refunded all money that was paid on the trip."

"So apparently Taylor Tours has purchased Jefferson Tours. If you are a company/group that is considering renting with this company don't! 22 hours of misery and mishaps one after another. The bus arrived late, dirty, and malfunctioning. The tv's/sound system did not work, and the driver didn't seem too interested in getting it to work. did the driver know how to get it to work. The main tv near the exit/entrance would not stay up, so it hung low where a few clients bumped into it. We were told the 2nd driver could fix it, but he could not. He called and left a message for the manager, but he did not receive a callback nor did we. A LONG DRIVE (Louisville to New Orleans), with no tv, a mature crowd, expecting to watch movies. This did not go over well with our clients. And it got worse, the bathroom locked on its own. We immediately alerted the driver, but he did not move. A CLIENT tried to open it, the trip ORGANIZER attempted to open it before it dawned on the driver to check it out. And the door had locked. At our next stop, where we picked up the second driver, each patron kissed the ground, thankful to make it safe. The first driver was all over the road, I was awaken several times after crossing over in the emergency lane. As the driver was getting off the bus, he commented that he had only had 4 hours of sleep. And by the way he was driving, you could tell he was tired. This put our patrons and our lives at risk and this is VERY dangerous. Something tragic could have occurred. And just when it couldn't get any worse, we ran into heavy rain and it began raining on the bus! Water poured in from the windows and emergency exit! Seats were soaked, patrons had to move, AND ride with wet clothing for a bit as the down pour continued. Even more disappointing, we met with staff a week prior, to check out the busses and their amenities. We seen two buses, both top of the line. The company rep advised if we did not receive a newer bus, it will include similar amenities. We've reached out to JEFFERSON TOURS to discuss the above complaints, and we have not heard back. I am so embarrassed with the bus and service provided. We were not contacted at all during the trip, nothing has been done to rectify this issue. DO NOT USE JEFFERSON TOURS or TAYLOR TOURS, find someone else. For the money paid, it's not worth an uncomfortable ride."

"School trip cancelled due to Covid restrictions (very understandable). Kept 15% of each student payments as a non refundable deposit and had to wait 3.5 months for that. So basically they made well over $10,000 for a trip that never occurred. I’m not unreasonable. I understand that some work was done when planning the trip but 15%...during a pandemic that forced the trip cancellation???"

"Won't refund money for hundreds of 8th graders ($1,000 per kid) due to covid shut down. We deserve our money back."