Porter-Starke Services

"For two months my troubled granddaughter had been waiting to see the psychiatrist there. She has been in and out of the hospital while waiting. Her appointment finally came around and my daughter drove 20 miles to get there the required 30 minutes early only to be told her appointment was cancelled because she didn't text back in time to confirm her appointment. The day they sent her the message she was driving back from yet another stay at the hospital. If anything happens to my granddaughter I hold this supposed psychiatrist office responsible. What is someone who doesn't watch their phone 24/7 supposed to do? What about someone who doesn't have a cell phone or hasn't had the money to pay their phone bill. I guess their lives are of no importance."

"-5 stars. Horrible experience. First appointment, the scheduler set me up for an appointment with Chelsea at 6 pm at the Knox location which is over an hour away. I received a text stating it was at the Valparaiso office, I called to confirm which location, they confirmed and even called back because they “double checked” to confirm 6pm appointment. The next day they call an hour before appointment to inform me she doesn’t take appointments that late and they had to reschedule, even though THEY are the ones who set up the 6pm appointment. I make another appointment with the same person. The morning of that appointment I get a voice mail saying she’s out of the office for the day and would rather do tele-med. I was originally told they NEVER do that with a first appointment. I call and cancel the appointment and tell them I will be going elsewhere. At one pm I get a voice mail from Chelsea calling for the tele- Med appointment and she wanted to explain what had happened. The audacity of these people acting like I am supposed to just continue rescheduling my appointments. Once I understood, but TWICE? No way. This place is a joke, I wouldn’t recommend it to my worst enemy. Better management is needed and therapists who actually care about people."

"Insanely horrible experience. Moved to the area from Nashville and I've never seen such disorganization and unprofessionalism; not even in an appalachian emergency room. I came so I could continue on my medication and was assigned to Dr. Xun. He ordered $900 worth of blood tests at the hospital for no reason - he never interpreted the results to me nor mentioned the tests again, but there was no hesitation in sending me a bill. He made me feel like a criminal for taking the anxiety meds my last psychiatrist had me on and did a dangerously fast titration that caused me brain zaps, tremors, and an overwhelming sense of doom that lasted for weeks. These people do not care about your well-being and are grossly underqualified to hold any positions in healthcare. Do yourself a favor and go to Community in Lake County or pay for a private psychiatrist."

"Well today was my first attempt to try and have my son evaluated and admitted. After filling out paperwork and waiting 3 hours i was told he DID NOT meet their criteria. He was on the verge of having a psychotic episode. i do not no what their criteria is. Maybe banging your head up against a wall? They should be ashamed of themselves! UNBELEIVABLE!!!! So 3 hours later we are at the emergency room. I had to give them 1 star or it would not let me post a review."

"I Love Porter Starke Services. I have been going for years and I would recommend them to anyone! That staff is always friendly and nice and willing to listen they were a blessing and have been in my life def a five star service for the Knox Indiana office Thank for being there for me !!!!!!!!!! I would give them more Stars if I could cudos to all of you !!"