Walgreens,

3120 Bob Wallace Ave SW, Huntsville, AL 35805, United States

"Honor your substitute policy. Order #210076347614 b12 vitamins substituted. Ordered 100 CT, 500 mcg. Received 100 CT, 100 mcg. Went back to store following day since manager not available same day. Manager Nicyah extremely indifferent & unhelpful. She grabbed 90 CT, 500 mcg to replace & then wanted to charge me more so I still wasn't getting a comparable substitute AND she wanted more money. I refunded the entire order. I called the online customer service number. Got hung up on 1st time. Called back. Got a rude agent named Candace who equally unhelpful. Got transferred to corporate complaints who got me to a manager back at the online dept who found I had not even received my full refund. That got fixed & after wasting 3 hours & 2 trips to the store I went to Walmart."

"Absolutely do not come here. The place is a mess. Something is always broken. The pharmacy line is always atrociously long. They bill my insurance incorrectly and on purpose so they could benefit financially."

"I had a great experience at Walgreens today! I made an appt. online this morning to get the latest COVID vaccination at noon today. All of the pharmacy staff was friendly! I wish I could remember the name of the young man who waited on me. He was very pleasant and courteous! The young lady who vaccinated me was pleasant and courteous as well! After my vaccination, I made a purchase at the register near the exit and that young lady also helped to make my visit very worthwhile! I will definitely return to this Walgreens!"

"Pharmacy is terrible. In 6+ months of going there, I can count on one hand how many times I’ve waited less than 30 minutes to pick up a prescription. Doesn’t matter how many people are in line, time of day or day of the week. Literally waited in the drive-thru for 50 minutes one time with only 2 cars in front of me. Chose another location."

"I’m sick, I’m from out of town, and all I needed were my antibiotics and some steroids. I’ve been waiting for over three hours and all I want is to go to my hotel room. I’ve never seen a pharmacy so understaffed and disorganized. It isn’t even the employees’ fault. Walgreens - take better care of your employees so they are set up for success. This 1 star is towards the owner of the store and NOT the poor, kind employees that look so stressed and left without the tools they need. Shame on you Walgreens!"