Small Business Bank

"Been with them since 2014 with no issues whatsoever. No nickle and diming like with many other banks....."

"An amazing bank institution to work with, this bank has funded two major commercial projects for my company that allowed me to bring several opportunities back to a community that has been under severed for several years and create job opportunities, healthy eating programs and more that was much needed. As a minority business owner helping to revitalize underserved areas this bank and its team has not only committed to this area, but they will also guide you every step of the way and are always a phone call away."

"Bank is engaged in wire fraud. They'll let anyone open an account without verifying their identity."

"As a small business owner, I have encountered numerous challenges along the way. However, I never imagined that my choice of a banking partner would lead to such a disastrous outcome. Unfortunately, my experience with Small Business Bank has been nothing short of awful, with their unreliable banking services resulting in the termination of my merchant account. The issues began when Small Business Bank unexpectedly returned my deposited funds without any prior notice or explanation. As a business owner, this sudden reduction in my account balance was deeply concerning and disruptive to my daily operations. To add insult to injury, Small Business Bank proceeded to freeze my account, leaving me unable to access my funds or conduct essential transactions. This action, coupled with the unexplained return of my deposited funds, led my merchant account provider to flag my account for suspicious activity. Consequently, my merchant account was terminated, causing even more harm to my business. In a desperate attempt to resolve these issues, I contacted Small Business Bank's customer support. They requested a series of documents, including a selfie, tax return documents, and other relevant information. Although I promptly provided the requested information, I have yet to receive a response from the bank. Their unresponsiveness has only added to my frustration and further delayed my ability to remedy the situation. While I understand the importance of security and compliance for financial institutions, Small Business Bank's lack of communication and transparency in handling my case has been nothing short of disappointing. Their actions have not only inconvenienced me, but they have also resulted in significant harm to my business. In conclusion, I cannot recommend Small Business Bank as a reliable partner for small businesses. Their poor communication, unresponsiveness, and questionable account management practices have led to the termination of my merchant account, leaving me in a precarious position. Entrepreneurs and small business owners would be wise to explore alternative banking options that provide the support and stability necessary for success."

"The first I was skeptical. I got a few small issues. Never had a problem contacting the bank. I do suggest you read a few things more closely than I did. They have worked well with me, Even when I was quite upset with a few things. I do believe they need a type of an accounts manager. Someone who can reach out to you help you, walk you through the process, and possibly drive new customers for them. ,Banking should be more about the customer than just obtaining accounts. I'm pretty busy. I did have to reach out to them to get my debit card send out. It came promptly in 7 of the 7 to 10 days. So far so good."