The Exchange

"Update: They refunded my debit for a fourth of it. Could only give store credit for what I used on a gift card, but that's corporate policy so I can't really be mad. Got three Pokemon switch games and they work great. Still going to leave the issues with the console before but they made it up to me for sure. I am keeping it at one star however, as there is zero excuse for the lack of quality control. Here are the issues I dealt with- 1: The memory card they gave me to go with it has a lot of data, some of which is corrupt and cannot be deleted. None of the games I have recognize a memory card so it is likely not usable. Not the biggest problem since I got it for free... but what if I had paid $15 it's being sold at? Not okay. 2: Was not shown the state of the cables or ports. The RCA cable has less than half the connector teeth and the multi av out port is VERY bend and discolored like it has water damage... poor quality signal to tv as a result. This likely means this part will not work for much longer and will need replacing. 4: It didn't have have a network adapter. The associate seemed confused and looked around like it was supposed to have one, but it only had the cover. Again this wouldn't be a huge issue since I don't care about getting online, but it seems odd to not even keep the pieces together. The associate retrieved and screwed the network adapter cover on with a penny... and it fell off while he was trying to put it in the bag. Absolutely broken, it tried to split into pieces when I took it off of the back of the PS2. It is also very rusty and dirty... honestly it should not have been given out in that condition. 5: The system is rather dirty for what I'm used to from this shop. Some odd sticky spots near the back ports. Perhaps the water damaged a port is related to this? ...And yes you could say "Well why didn't you look at the items on the parking lot before you left?" I simply had never had a bad experience at any of The Exchange locations before today, and had trust in their products. In the future I will be checking all products before leaving the parking lot. Not just from The Exchange, however. Just a general lesson to look before leaving."

"This place is great. They always have a crazy good selection of older games and systems. People are super nice there too."

"Awesome store to find the BEST movies and records around. The staff is so helpful and friendly and able to find those hard movies that you can't find. The records are out of the 60's wow. It's like going back in time. Always something new. Great store you are the best!"

"Great store. smells great. organized perfectly, everything is easy to find. very well maintained. great selection of games and music. the staff are all perfect, very welcoming and safe environment; they help you in every way they can and are nice the entire time. 10/10 would recommend to everyone. first time in I left with a massive haul and plan to go back several times."

"Really awesome place with old-school and new-school video games music CDs movies and if they don't have it they have the possibility of ordering whatever you may need! Highly recommended this place also most importantly you build reward points to save money! And they have a lot of novelty items this was the lunch box that I purchased couple weeks ago"