CVS Pharmacy

"I am beyond appalled at how your associates are permitted to speak to customers. Specifically, Alaysia at your 1221 Frederica location who had the audacity to imply it was my fault that my prescription was not filled on time, even after the pharmacist, Sam, specifically admitted that he forgot to fill a prescription that was called in earlier in the day. She said, "if you don't like the wait, then you can go to another pharmacy." Really CVS, this is how you permit your associates to speak to guests? I was asked to circle the building twice, call my health care provider after hours, to have them call again in order to find out that Sam had forgotten to do this. (Normally I would not be in such a rush, but this was a prescription for anti-seizure medication, that must be taken at specific time frames in the day.) After circling the building twice and waiting in line for more than 40 minutes, I was then asked to pull to the side to "wait" for my order. Alaysia blamed me as a customer for the pharmacist's mistake, and failed to be able to show basic human empathy in her interaction and behavior. Not once did I receive an apology in this situation from anyone I dealt with and when I specifically asked for the associate's name so that I could share my experience with corporate customer care, I was told by the pharmacist, "We do not disclose personal information." Since when are associates not required to wear name tags? Are they not required to at minimum share their first name so I know who to file my complaint about? That ended up being a non-issue anyway, because while Sam was unwilling to disclose "personal information" my CVS receipt gave me her name. A quick google search verified that it is in fact the same girl, Alaysia Williams. I would strongly encourage CVS to speak with your pharmacy staff at this store about professional conduct, and put Alaysia through remedial customer care training. After last night's experience, I will no longer be doing business with this location and I will shift to the location within Target. If my corporate insurance wasn't tied to Caremark, I would never do business with CVS again. Trust me, this is the same feedback I'll give at the end of the year when we are asked how we feel about our benefits providers."

"Drive thru extremely SLOW depending on who is working it. Not enough help up front if store. Self scan is absolutely crazy. That just gives employees a chance to be lazy."

"Quick service. Nice staff. Convenient prescription reminders too"

"The worst pharmacy in owensboro"

"If you want to be treated like you don't know what you need this is the right pharmacy"