Associated Medical Centers of Illinois - South Holland
16131 La Salle Street, South Holland, Illinois, United States
About the Associated Medical Centers of Illinois - South Holland
Associated Medical Centers of Illinois - South Holland is a leading health institution located at 16131 La Salle Street in South Holland, Illinois. As a trusted hospital, we provide top-quality medical care and services to our patients in the United States. Our dedicated team of healthcare professionals is committed to ensuring the well-being and health of all individuals who walk through our doors. Whether you are in need of routine check-ups, specialized treatments, or emergency care, our institution is equipped with state-of-the-art facilities and cutting-edge technology to cater to all your medical needs. Visit us at Associated Medical Centers of Illinois - South Holland for compassionate and personalized healthcare services.
16131 La Salle St, South Holland, IL 60473, United States
Opening hours of Associated Medical Centers of Illinois - South Holland
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Associated Medical Centers of Illinois - South Holland
"Great attentive staff"
"Terrible customer service, ladies at front desk can be unprofessional and Doctor is rude."
"I had an extremely negative experience with them, and if I could, I would rate them zero stars. The level of disrespect, disorganization, and unprofessionalism I encountered was beyond belief. What's even more frustrating is that this is not the first time it has happened. After the initial incident where the front desk staff incorrectly scheduled appointments for my husband and me, we worked with them to ensure our appointments were scheduled at the same time for the remaining two weeks. However, when we arrived at the office, to our dismay, the appointments were once again incorrect. They tried to cover up their mistake by claiming they sent a text message instead of personally calling us to inform us of the change from 3:45 PM to 3:30 PM. Consequently, when we arrived at 3:39 PM, they informed us that we were late and needed to reschedule. Firstly, there is a 15-minute grace period, so even if the appointment had been changed to 3:30 PM, we would have been well within that grace period. Secondly, we never received a phone call from them notifying us of the change. They told us that they would try to fit us in at 4:00 PM only if none of the clients scheduled for that time showed up. They expected us to wait for 20 minutes to see if they would show, and if not, it would have been a complete waste of our time. When we requested to speak to Dr. Hooton, he displayed the utmost disrespect, condescension, and unprofessionalism. Instead of apologizing for the mix-up caused by his office, he tried to blame us and claimed that we confirmed the changed appointments (even though we didn't). He repeatedly told us there was nothing he could do and that it was not his fault. All we wanted was for him to acknowledge the fact that his employees had made a mistake and apologize. Instead of trying to deescalate the situation, he made it worse by arguing with us to the point where we became extremely upset. When my husband, out of frustration, used an expletive (not directed at Dr. Hooton), he even went so far as to grab the phone and call the police. It is absolutely appalling to be treated this way, especially considering the fact that we are paying customers. I feel incredibly disrespected, and it is disheartening to see such unprofessional behavior from this company. It is unfortunate that this type of behavior is accepted in the black community."
"To work in healthcare there’s a few things you need: compassion, great listening skills, and knowledge. These things are essential when it comes to serving patients at a time when one may feel at their lowest from an injury. When I tell you from the doctor, to the P.A, ladies that do therapy, and the amazing front desk staff this place exhibits just that! Thank you!"
"The staff is educational accommodating and professional. A light hearted atmosphere when you are going through an injury lifts your spirits. They offer flexible appointment times and text reminders."
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