The UPS Store

"Worst customer service. Needed a UPS ground shipping pouch. Stood in line for 15 min. Said I had to buy it. Its a UPS store, and they don’t have UPs supplies. Said I had to go to a hub?"

"I visited this location on 2/22/24 and was very embarrassed when Jessica called me a liar. I asked for the Manger but she said that she is the manager. I provided her with the email showing that I did not need a box for my items and she continued to tell me I was lying. She tried to get me to buy materials to pack my items and I told her I wasn't interested in buying anything. Very poor customer service."

"Save the headache and go to the FedEx store by Whole Foods. You’ll be thankful. Frankly, the Post Office near this location does a far superior job at customer service than this UPS Store. I gave them multiple chances but I finally hit the end. Terrible customer service, and apathetic management makes for an awful combination for customers."

"I submitted and paid for an online print job scheduled to be picked up 2 days later. When I arrived to pick it up, I was told (per the store manager) that they "couldn't do it" because it was submitted on a Friday afternoon, that my order would EVENTUALLY be cancelled and refunded. Basically, they didn't care and didn't want my business. A print shop literally couldn't download and print 8 sheets of cardstock? Unbelievable. Even the associate admitted it was a terrible way to do business."

"The absolute worst customer service. The one time I forgot to have my QR code pulled up, as I thought I had taken a photo of it, I was reprimanded and directed towards the sign that recommends we do that. I’m very well versed in Amazon returns and work the self-service at the other location independently. I will ALWAYS drive to the other location in Vestavia on Hwy 31 going forward. They also charge for tape on boxes and the other location does not."