Ovation Audio Video

"Years ago a salesman named GUS sold us such premium stereo equipment that it all remains perfect today!"

"Didn't enjoy the customer service experience here. Walked away with the impression that I was too poor to shop here. So I took my money elsewhere. Sorry"

"Would give a zero if I could. I’m new to the state and the area, and was looking for an A/V custom install servicer. Asked around at the local Best Buy and these guys were recommended by word of mouth. I called their Google listed number and it took me to their phone menu registry each time; press one for custom installs or 2 for retail store. I called for one and a half weeks straight, multiple times a day with no answer or response. Sometimes it even seemed like the call was being ignored manually after a couple rings. Finally left a voicemail and still no response. This morning, I finally landed on some employee after my first couple attempts again. Here is the gist of how the conversation went: Me: FINALLY, someone answers! I’m new to the area and need a ceiling install of Focal speakers for my already pre-wired home. Ovation employee: was your pre-wire done by Guardian? Me: Yes, and I’m looking for Focal speakers. That’s all I run in my home theater. Ovation employee: We are a Focal/Naïm distributor, but we don’t sell Focal speakers. We have other options you can choose from. Me: I could get the speakers myself and have you do the custom install. Ovation employee: we don’t do installs on products you don’t buy from us. We don’t have time for that, so if you are not going to be buying from us, then there is nothing we can do for you. Me: thanks for your time. Ovation employee: You are very welcome. Wow, what a gold standard of customer service! After your super unprofessional phone system and extreme latent communication and access gap, you have “no time”? I’ll take my time, my project, and my Dollars somewhere else! If you are reading this, you would do well to do the same."

"tried several times to contact them about a turntable but they don't return phone calls or email. No response on FB Messenger. Guess they don't want or need my business, so I ended up buying a Rega P3 elsewhere. Thanks HiFi Heaven. I prefer to buy locally but in this case I had to."

"Great experience. Went in to audition Klipsch Heresy IV speakers for our home in Indiana. Very welcoming, low key help. Listened to the Heresy speakers and also Fortes. That decision is still pending, but I also listened to smaller speakers for our Chicago condo and bought Paradigm on sale. Salesman Mike Sheets was relatable, experienced, and knowledgeable. I'll be back when I decide on the the big boys."