Walgreens Pharmacy

"Ordered a prescription to be filled here because it said they were open until 10pm. Called to check on it at 6:30pm. The recording stated that the pharmacy closed at 8:00pm and a pharmacist was unavailable to answer the phone. Went in person to see if maybe they were just busy - turns out the pharmacy is closed on Sunday altogether. So their google says open til 10pm, their voice recording says open til 8pm, and they actually aren’t open at all. I am now unable to get my meds. Very dissatisfied."

"Two weeks ago I called in a refill on a Saturday through the automated line. I was told my refill would be ready the following day, Sunday at 2pm. Little did I know the pharmacy wasn't open on Sunday but that was fine because I had an appointment on Monday at 4pm to have the shot that I was picking up administered so I thought there was plenty of time. Monday at 3:45 I went through drive through to pick up my medicine and was told it would not be ready until Tuesday. After explaining what I was told through the automated line I was informed the pharmacy was closed Sunday. Ok, but if as of Saturday you could've had it ready by Sunday at 2 wouldn't it be assumed it would be ready by Monday at 2 if the pharmacy was closed on Sunday? I had to reschedule my appointment. Fast forward to today, Monday, July, 25th. Last Friday, the 22nd, I called in a refill for another prescription. Was told through the automated line my prescription would be ready on Saturday the 23rd. This was fine because I did not intend to pick it up until I got off work on Monday, today, the 25th. Get there to pick it up only to be told it is not ready and have to wait 30 minutes for it to be filled. I understand that these are hard times and the pharmacy is short staffed. Fine, I get that, but shut off the automated line if it is not able to give accurate delivery times based off of how many employees are working."

"Pharmacy Technician is very rude. I went on Monday to pick up prescription that I placed on Friday and she said it will be ready in an hour, BYE. and hung up the phone at the drive thru window. I pushed the call button and when she came back she said I have other things to do. I have never had rude interaction before. After looking at other reviews I see this is nothing new. I would not recommend this Pharmacy to anyone and I will never go there again. BYE!"

"The inmates are running the asylum I have been a customer of Walgreens Pharmacy for many years but I am at my wits end. The Pharmacist and pharmacy technicians have been mouthy, abusive and unprofessional. Now they are only open about 40 hrs. a week. The only reason I have stayed with them this long is because they have better generics than other stores. I thought that I would try the store in greenwood and had an important prescription sent to them but they said that they had to order it for me. They kept telling me that it would be two more days. This went on for a week. I couldn't get anybody to answer the phones when I called. I would typically be on hold for 30 minutes and then get "disconnected" finally when I got to talk to the pharmacist he said my brand of medication wasn't currently in production. He thought it was pretty funny. Needless to say, I didn't. This was a narcotic medicine that I have been on for years and suddenly I didn't have any for over a week. I just hope that the right  person reads this review (like an area manager) and takes some positive action, because Walgreens Pharmacy used to be my go to place. Now I dread every time I have to have dealings with them."

"These amazing individuals were given a prescription on 19 September and at time of drop off my insurance card was left with Pharmacist. On 20 September called to check on status and they said they didn’t have insurance info, stopped by on drive home from work and for the second time left my prescription with the pharmacy department. Called on Monday, not sure of name but young lady acted like it was an inconvenience for me to check on my prescription that had been with them for 5 days. Called today 27 September and they could not find my prescription. Had to go into pharmacy and make them be responsible for their actions. I have spent over 20 years of my life working in the government between the military and federal government, and I don’t know if I have ever felt lower about a company or organization. Walgreens of Franklin, I believe you should sterilize your entire staff to prevent the spread of the inbred genetics managing the pharmacy. I believe I have met mud puddles that were more productive in life than the staff of Walgreens. On a scale of 1-10 you would be a negative number. Congrats Walgreen if Franklin to being the worst organization I have ever met!"