Quest Diagnostics

"Don't walk. RUN! This is probably one of the most insidious businesses in the healthcare industry.....next to all the others! What can I say? The times I've been here, I was greeted with a contemptuous and dismissive attitude. If there are any problems with insurance, they will do nothing despite the fact they're the one's billing your insurance. I have to ask myself what I am paying for when I order a test or a test is ordered for me? Hospitals are getting these things practically for free. Edit: Then I looked up the process. You guys are charging $300 for a plastic cup and a technician to push a few buttons. Shame on you!"

"We had the pleasure of being scheduled to work with Sandeep. She was very skilled and professional. Quest is very fortunate to have her."

"Horrible experience. Did not have my doctors orders on file and had to stick me twice. Very painful. Poor service. Do not recommend. Try to find a blood lab at a hospital or doctor's office instead."

"My wife had her blood drawn at this Quest Diagnostic location and had such a wonderful experience that she felt the need to call me immediately following her appointment with the good news! She has needed many blood draws over her lifetime, and she relayed that her blood draw with Sandeep was "the best experience by far." I'm happy that my wife was treated so well and had no pain. In the future, I will definitely go to this location if I need blood work because apparently Sandeep is a pretty amazing phlebotomist!"

"Probably two of the rudest people I have ever had to deal with in my lifetime. There are ways of telling someone that they require an appointment without being so nasty. Nor is there anything posted anywhere that says that appointments are now required. I’ve been going there now for 18 months, and was never informed an appointment was required until today. Both ladies are very difficult to understand, between being soft-spoken, accents, and that they are always turned away from you. Couple this with everyone wearing masks and me being hard of hearing, and it’s awful. I’ve gone there for testing with very specific instructions from my doctor that the vials had to be placed in the box I was instructed to bring, and sent via UPS. When I arrived there with that package, they looked at me like I was from another planet! They had to make several phone calls to find out exactly what they were supposed to do with it. Quite frankly, I just got the feeling that they didn’t want to have to deal with some thing a little more complicated than what they’re used to, and it left me lacking confidence that it was even being done correctly. Having been a medical professional for over 45 years, I am also appalled that in this day and age, a phlebotomist will leave you with an enormous hematoma. I actually took photos of it! It was massive, painful, and lasted for weeks. Her technique is awful. Several weeks ago, she informed my husband that the testing his doctor had ordered would not be covered by insurance and he would have to pay $800. When he got home without any testing being done, I called our insurance company. She was completely wrong. The testing is all covered by our insurance. He went in today to get his blood work done, and was barked at, “ do you have an appointment? You need an appointment to have blood work done. You can TRY to sign in.” There were three people in the waiting room. When we turned to walk out, she said, “Well, you can try to sign in on the kiosk.” Why would we even want to go there after being treated like this? Unfortunately, all of our labs have been ordered from our doctor through the website specifically to Quest. The next time we go back to our PCP, I will be requesting that we use a different lab."