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Courtyard by Marriott Indianapolis Castleton
8670 Allisonville Road, Indianapolis, Indiana, United States
About the Courtyard by Marriott Indianapolis Castleton
Courtyard by Marriott Indianapolis Castleton is a modern and stylish lodging option located at 8670 Allisonville Road in Indianapolis, Indiana. This hotel offers comfortable rooms and suites, a fitness center, an indoor pool, and a cozy lobby with a fireplace. Guests can enjoy a delicious meal at The Bistro, the on-site restaurant, or explore nearby attractions such as Castleton Square Mall and the Fashion Mall at Keystone. With its convenient location and excellent amenities, Courtyard by Marriott Indianapolis Castleton is the perfect choice for both business and leisure travelers.
Photos of Courtyard by Marriott Indianapolis Castleton
8670 Allisonville Rd, Indianapolis, IN 46250, United States
Reviews of Courtyard by Marriott Indianapolis Castleton
"Good location near a lot of restaurants, shops, etc. but away in a quiet area. Rooms were comfortable and overall the hotel seemed clean. Internet was quite slow when we were there."
"The Courtyard by Marriott Indianapolis Castleton is a great hotel and hospitable culture. The front desk staff (Adrina) is always smiling, helpful and friendly. I was very impressed with her knowledge of the local eating & entertainment options. I would also like to recognize the bistro staff (Daisey) as she too was also very engaging and had great insight on the menu options. I enjoyed every meal, breakfast & dinner. The cherry old fashion is highly recommended. Furthermore, the room service attendants did an excellent job of cleaning my room each day. If you are coming into Indianapolis for the NBA All-Star game this coming week, then this hotel has a great ROI (return on investment)."
"Disappointed that this locations complimentary breakfast doesn’t start until 7:00 am. We were in town for a soccer tournament and games start early in the morning and the kids have to be at the facility by 7 or earlier. One of the reasons we picked this hotel was because of the free breakfast. They also do not have coffee in the lobby. ALL hotels have coffee in the lobby’s it seems. Also, the morning front desk lady was rude and unhelpful."
"My stay at this hotel from 9/26 to 9/30 was a complete disaster. Every day, I had to make the trip to the front desk to request the complimentary water needed for the in-room coffee machine, which was already an inconvenience, however I had a pleasant experience with the staff. The real nightmare unfolded on my last night, around 11:30 pm, when I had the unfortunate encounter with a front desk staff member who exhibited the worst possible customer service. This lady, who seemed to have missed the memo on hospitality, shockingly refused to give me the complimentary water, despite the water bottles being right in front of her. Instead, she unapologetically insisted that I take empty cups from my room, carry them to the fitness room, and use the water fountain there to fill them up, take them back to the room before I could even think about making my coffee. To make matters worse, I told her I am going to extend my stay for another week and I mentioned my loyalty as a Silver member with Bonvoy and Diamond with IHG, her response was cold and indifferent – she simply told me she doesn't care if I extend my stay or not. This horrendous experience not only soured my stay but also drove me to check out. Her behavior left me with no choice but to check out the following day and move to another hotel. It's disappointing when a single negative encounter can influence a guest's decision to continue their stay, especially when they have loyalty status with the brand. She was the rudest person I ever encountered at a hotel."
"The staff was kind, helpful and respectful. The building itself left much to be desired; the elevator wasn’t working to go up floors but would work on the way down, there was no water in the room or drinking fountains, and we had several bees in our room. We could also hear our neighbors very clearly through the shared room double doors. The phone in our room was unable to call the front desk and wasn’t programmed with any of the labeled numbers. Even with a wedding block discount, an Air bnb would have been much more cost effective and wouldn’t have been in such an isolated location. There is prepared food for purchase in the lobby but it’s very expensive. A black coffee, a large tea, avocado toast and a burrito was over $40. I wouldn’t recommend to a friend nor will we return. The overall price of the stay was not appropriate to the quality of the amenities of the hotel itself."
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