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Hyatt Regency Indianapolis
1 South Capitol Avenue, Indianapolis, Indiana 46204
About the Hyatt Regency Indianapolis
Hyatt Regency Indianapolis is a luxurious lodging institution located at 1 South Capitol Avenue in the heart of downtown Indianapolis, Indiana. Boasting modern amenities, spacious rooms, and stunning views of the city skyline, this hotel offers a comfortable and convenient stay for both business and leisure travelers. With its prime location near popular attractions, restaurants, and shopping destinations, guests can easily explore all that Indianapolis has to offer. Whether you're attending a conference, enjoying a weekend getaway, or simply looking for a relaxing staycation, Hyatt Regency Indianapolis provides top-notch hospitality and exceptional service to ensure a memorable experience for all guests.
Photos of Hyatt Regency Indianapolis
1 S Capitol Ave, Indianapolis, IN 46204, United States
Reviews of Hyatt Regency Indianapolis
"Room was small. AC/Heat didn’t work. Maintenance came up to fix it. Room got extremely hot, could not get it to cool down. Had to shut AC/heat completely off. Room was still hot. Did not sleep well. Phone by bed didn’t work. Advertised a hot tub. They don’t have a hot tub. Only one toilet in pool area was working, no hand soap.Shower wasn’t working our room in the morning. We had to call maintenance again. Spoke to a manager at checkout. They would not give me any kind of discount/refund because I booked through Expedia. They did offer to give us a free breakfast which we declined.They didn’t even apologize. We were very disappointed. There are a lot of hotels in Indianapolis. We will DEFINITELY stay elsewhere next time we are in Indianapolis."
"First I want to say this is the first time in years I have done anything where there was enough hired help. From valet, check in, restaurants, cleaning. And better yet, not just professional but also smiled and were friendly!!!! All of them! A plus to management keep that up. It was noticed. Nice Skywalk to convention center made so convenient. Food at 3 restaurants was good ."
"I recently stayed at the Hyatt Regency Hotel and unfortunately, I cannot wholeheartedly recommend this establishment, primarily due to issues with charter buses and the insufficient water temperature in the bathtub. Upon arrival, my group was informed that charter buses were required to park eight blocks away at the Indiana Colts stadium gate 10 entrance. This was highly inconvenient, as we had expected there to be suitable parking arrangements closer to the hotel. To make matters worse, throughout the evening, I noticed that there were multiple empty spaces near the front of the hotel specifically designated for valet parking, which remained unused. This inequitable parking arrangement left an unfortunate impression on us and significantly dampened our overall experience. Not to mention that the weather was 0 degrees with a windchill of negative. Furthermore, the water temperature in the bathtub was extremely disappointing. Despite trying different settings, the water never reached a warm enough level, preventing us from taking a comfortable shower or bath. It felt as though no matter how long we waited, the water remained lukewarm at best. This issue greatly inconvenienced us, as hot water is a basic expectation during any hotel stay. While the service and staff at the Hyatt Regency Hotel were generally friendly and attentive, the issues with the charter bus parking and the inadequate water temperature substantially impacted our overall impression of the establishment. These inconveniences overshadowed the positive aspects of our stay, such as the cleanliness of the rooms and the hotel's convenient location. It is my hope that the Hyatt Regency Hotel addresses these concerns promptly. When hosting large groups with charter buses, it is crucial to provide adequate parking arrangements closer to the hotel. Additionally, maintaining proper water temperature in the bathrooms should be a fundamental priority for any reputable accommodation. In light of these experiences, I regretfully cannot recommend using charter buses to this particular location until these issues are resolved."
"The room was 74, and we like it cool at night, so we turned on the cooling to 65 and went to bed. Within an hour, the room was 80. We got up and there’s 95-98 degree heat blowing from the ceiling. Call the front desk, they say “open the window”. It’s -3 out and the window doesn’t open. They say instead engineering can fix it right away. An hour later it’s 84. I go down and ask them to come up to the room. They refuse. They say engineering will come up and I wait. And wait. They never called engineering. When I call again I hear the guy say he hasn’t put the ticket in and ask the guy to come up. It’s 85. The engineering comes up and tells me it takes an hour to fix. No, 3 minutes but an hour to switch over. No, an hour. I asked if they already tried this because the front desk lady said they did and he smiled. I asked him if she lied to me and he smiled. He said he would fix us. I have no confidence in this hotel and they lie to their customers. Update: the room got to 87.6 and the guy finally fixed it at 12:30am. We confirmed the front desk lied to us as the guy had to go in our bathroom to switch over the unit to cool air, and I asked him if they could possibly have fixed it remotely as she suggested and they said no. I heard a call come in on his radio and someone was complaining their room was too cold. Everyone is cracking up hysterically on the radio until an older guy says “WE CAN FIX THAT” between laughs Update: at 2am, we are having medical issues due to complications with one of my children due to the heat. The maintenance person is here again but we can’t sleep and the guy is here cursing and upset that the air is coming out at 76 degrees still. He’s a nice dude but I have 2 young kids in the room and no one wants to hear that. I would only recommend this hotel to people who enjoy sauna sleeping and being lied to. That’s probably a very small segment of society, hence the lower rating. If more people slept in saunas and enjoyed being lied to, I would rate them 3 stars for accommodating that segment of the population."
"Despite turning off the heat all day, the room remained excessively hot, making it difficult for us to sleep. Nonetheless, the bed was comfortable. The hotel's main level boasts a coffee shop and a bar. Its prime location, close to Lucas Oil Stadium, makes it an excellent choice for those attending football or basketball games. The hotel's location is truly the best."
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