Legacy Community Federal Credit Union

"These tellers are the slowest bankers in the world. On 3 different occasions I have watched them take there time on getting to customers.. They will look you right in the eyes and won’t assist you. They are not in a hurry to get people out. It can be 1 person in line, you will wait at least 10 min.. And don’t go on your lunch. They don’t care, people ruining in on lunch to make a quick transaction only 2 people in line, you will still wait min 10min. The slowest legacy in Birmingham. And they will stand and hold conversations amongst themselves with customers waiting in line. Just ridiculous!! Hate going to this branch…"

"I've been a member since 1987 when working for UAB as a Research Asst. It was called the "University Credit Union" then. The staff has always been friendly & helpful but they need to seriously stop changing the name. Oh yes, they've done it again."

"Went to this location today to deposit a check. I was the ONLY car in the drive-thru in any lane, & I was at the stall nearest the widow. So they had a clear view. The teller told me I had to come inside since my account was with another bank. I'd just made a deposit in the drive-thru in January with the same teller if I'm not mistaken. I had to come inside & wait in a lengthy, slow line on my lunch break for no good reason. Why participate in the Co-OP Shared Branch Program if you're going to discriminate with the quality of service provided. Just opt like like a neighboring Credit Union. That I could respect! Then, the teller requests I pull my mask down as if COVID isn't out & about! I would have been more comfortable doing that in the comfort of my own car. Thanks Legacy for a not so pleasant banking experience!"

"I had a night deposit put in someone else's account! I ask what corrective action there would be with the employee and told none. This was actually the third occurrence. In addition, you write checking they put it in savings; you write savings and they put it in checking. Very sloppy work. Think twice before joining. I would give zero stars if that was an option"