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Holiday Inn Express & Suites Evansville Downtown, an IHG Hotel
20 Walnut Street, Evansville, Indiana, United States
About the Holiday Inn Express & Suites Evansville Downtown, an IHG Hotel
Holiday Inn Express & Suites Evansville Downtown, an IHG Hotel, is a modern and comfortable lodging option located in the heart of Evansville, Indiana. Situated at 20 Walnut Street, this hotel offers convenient access to the city's top attractions, restaurants, and businesses. Guests can enjoy spacious rooms and suites equipped with amenities such as free Wi-Fi, flat-screen TVs, and cozy bedding. The hotel also features a complimentary breakfast buffet, a fitness center, and a business center for guests' convenience. Whether visiting for business or leisure, Holiday Inn Express & Suites Evansville Downtown is the perfect choice for a relaxing and enjoyable stay in Evansville.
Photos of Holiday Inn Express & Suites Evansville Downtown, an IHG Hotel
20 Walnut St, Evansville, IN 47708, United States
Reviews of Holiday Inn Express & Suites Evansville Downtown, an IHG Hotel
"I’ve stayed at this hotel twice for business. The first visit: minimal complaints. - Rooms are well decorated and have decent views. - Close to the river and feels fairly safe. - Walls are thin. Other occupants are noisy in the halls at night and woke me up— sounded almost like they were in my room, which startled me a lot obviously. Did not sleep great. - The staff at check-in and check-out were helpful and kind, but the staff restocking the breakfast bar were having a conversation about a recent inspection. One said to the other, “We barely made it through!” The other employee seemed to have more discretion and corrected her: “We did just fine.” Not the sort of thing you want to overhear as you eat breakfast. - Food was just okay. Second visit: - Another well decorated room, but floor did not look vacuumed. - 2 of the 3 temporary parking spaces in front of the hotel were occupied by what looked like hotel company vehicles. The other was filled by an occupant who eventually moved to overnight parking across the street. No one came back to move company vehicles. - Signs inside the hotel say it is a smoking-free property, but both visits there were occupants smoking on the benches/seating right outside the hotel— clearly hotel property. - Woken up AGAIN by noisy occupants in the hallway at night. - Only decaf coffee and sleepy-time tea k-pods in the room, nothing with caffeine. Figured decaf was better than nothing and put the pod in the machine. Then found out there was no water in the Kurig and no bottled water for me to use. - Went downstairs at 6:30 to checkout and hopefully grab something else to drink. Had to be at work by 7. Went in to grab orange juice from the juice machine and a pre-packaged yogurt from the u-serve fridge, and an employee scolded me for coming down before 7 when breakfast opens. I told her, “I am just grabbing ready-made stuff. I am leaving before 7.” Employee was not helpful. Left with a glass of orange juice I poured before she scolded me and no food. Conclusion: this is probably an ok hotel compared to other places in Evansville, but it does not meet my general standards for hotels across Indiana. Staff, particularly the kitchen staff, needs retrained, and rooms need better taken care of. Would I stay here again? Maybe. But I would look into other hotels first and would only return if I found nothing better. Leaving frustrated this morning really put me off from coming back."
"Edit again: It's Feb now, and still no response. My company has written off the $600 overbilling now as a loss. What a crooked hotel! Edit: When doing my expense report, I saw that I was double billed. It's been since October, and they still have not refunded the second billing of over $600. I've called multiple times, and they do not return my calls. At first, I was happy and left a good review, but this is a shady hotel, I would not recommend doing business with them now. This hotel is pretty good. It's clean and quiet. Located downtown, it has its own free parking, and it's in a good location with great views of the Ohio River. It is close enough to walk to several very good restaurants. It's also close enough to walk to the event centers if you are going to see a show. I'll stay here again if I am ever in the area."
"I hope this message finds you well. I am writing to bring to your attention a concerning matter that occurred during my recent stay at the Holiday Inn in Evansville, IN. Unfortunately, despite multiple attempts to address this issue directly with your staff, my concerns have not been adequately addressed, prompting me to escalate the matter. As a loyal Diamond member, I have consistently chosen Holiday Inn for my accommodations due to the high standards of service that are expected and typically delivered. However, my recent experience has left me deeply disappointed. During my stay, I encountered a recurring problem with housekeeping staff entering my room without proper notice or justification. This intrusion not only violated my privacy but also raised serious security concerns. As a guest, I believe I am entitled to a reasonable expectation of privacy and security during my stay, which unfortunately was not honored. I have made several attempts to address this issue with the hotel's management, contacting the front desk and housekeeping department on multiple occasions. Regrettably, my concerns have not been acknowledged or resolved, leading to a significant level of dissatisfaction with the service provided. I kindly request that you investigate this matter promptly and take appropriate action to ensure the privacy and security of your guests. I also recommend conducting additional training for your staff on proper procedures for entering guest rooms to avoid such incidents in the future. As a Diamond member, I have always valued the services provided by the Holiday Inn brand. I believe that addressing and rectifying this situation will not only restore my confidence in your establishment but also contribute to maintaining the positive reputation that Holiday Inn has earned. I appreciate your prompt attention to this matter and expect a timely resolution. Please feel free to contact me at [Your Contact Information] if you require any further details. Thank you for your understanding and cooperation. Sincerely, v. sanders Check in date Jan 8, 2024 - Jan 13 2024"
"I stayed here over a week ago with six rooms. I am from a school, so we are tax exempt. Everything went well at check in, they took our tax exempt number and everything. At check out, we were not only charged tax, but also $50-$100 more per room than quoted. We were told the manager would be fixing this immediately and emailing me the receipt. Here we are a week later and they will not return my phone calls."
"This is a fairly nice hotel in downtown Evansville. Not terribly expensive, but not low-priced either. The room was nice enough and the bed was very comfortable. Only one real negative: the East-facing room has only thin shades. The room didn't get dark at night as the light from the streets went right through the blinds. Then when the sun came up first thing in the morning it was quite bright in the room. It was difficult to sleep. Some blackout shades would be a huge improvement..."
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