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ThompsonGas
17680 U.S. 72, Rogersville, Alabama, United States
About the ThompsonGas
ThompsonGas is a leading propane supplier located at 17680 U.S. 72 in Rogersville, Alabama. With a strong commitment to providing reliable and efficient propane services, ThompsonGas offers a wide range of products and solutions to meet the needs of residential, commercial, and agricultural customers. Their experienced team is dedicated to delivering exceptional customer service and ensuring a seamless propane experience. Whether you need propane for heating, cooking, or powering your appliances, ThompsonGas is your trusted partner for all your propane needs in the United States.
17680 US-72, Rogersville, AL 35652, United States
Opening hours of ThompsonGas
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of ThompsonGas
"Requested gas on Jan 9. On Jan 11, The driver drove by and decided he couldn’t deliver. He never came to the door or called. We have a gravel drive base under the grass. So I called back on Friday Jan 12. After being on hold for an extended period of time we were promised a delivery by the manager either on Sat or Sun. We have been less than 30% since the 9th. We have asked to speak to a manager multiple times and were told we couldn’t. We even asked him to call us and he didn’t. Now on Jan 22, I called again and was on hold for 44 minutes. The representative said we were not even on the list to get a delivery. I have a $1500 credit with this company and cannot get gas delivered. We get nothing but the run around. I advise people to go anywhere but this company. They have TERRIBLE service and the customer service people don’t know anything. I would give them a zero if that was an option."
"Gave one star because I had to. These people are the worst gas company we have ever had. First you have to hold on the phone for 45 minutes and then you may talk with someone in Tennessee, NOT your local company. We have had a terrible time getting our gas leak fixed!!!!!!! They were supposed to be here first thing this morning-----NOT HERE YET!!!!!! This is the next day. Manager was supposed to call me back, but did not."
"I’m not sure where these negative reviews come from, but I experienced no hold time, spoke with a very helpful and knowledgeable person (thanks Lisa) and was able to easily schedule refill of my buried tank."
"They don't actually fill gas at this location. They will send you a to a gas station 2 miles down the road where the staff doesn't know how to pump gas. Don't waste your time or money."
"This company is struggling to meet the needs of their customers. If, after 20-30 minutes on hold you finally get a rep, ask price, bill total, they don't know when they can deliver. People need heat. They can't tell you when your gas will be delivered? Hello? How do they stay in business? Never had this problem with Clark Gas Co., always answered phones and questions, efficiently from phone call to gas delivery exactly as you were told. Inefficient, bad attitudes, don't try to provide good service in my opinion. It's a "yeah, so what?" When you mention a 30 min. hold or explain that you need gas within a week to 10 days. I'm ready to switch my propane provider. Problem? You can't get through to tell them to come for the blasted tank."
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