Mediacom Communications Corporation

"We switched to Mediacom for Internet after having all kinds of issues with at&t. They were very prompt and arrived when they said they would. The person who did the installation was very professional and super helpful. So far we are very pleased with the service. Will NEVER go back with at&t."

"I've been having issues with my services for months now and I had the premium services for years. Today I spoke with an agent named Lisa who hung up on me. After she shouted what she had to say. Therefore I rather spend less money and time with this company."

"The connection is the best I ever had with every cellular device I have. But if it’s raining badly or a outage happened it takes days for it to come back on or worse it doesn’t come back on unless I contact the customer service. I have school to work on I have a parent to contact multiple times a day. And it says the Wi-Fi is connected but it isn’t working I did everything I use a Lan cable I unplugged the power cord many times that usually works but it’s awful that my neighbors Wi-Fi are working but mine is not working. The payment is up to date it hasn’t rained badly in 2 days I even went outside look at how the wires are connected it’s good. I will work if I contact customer service so I’m doing just that , thank you."

"This is terrible service! I am a Law Enforcement Officer and a 7 year and currently serving Army Veteran and I find it very discourteous and disrespectful that was repeatedly questioned by a tech support rep about an investigation regarding one of their mediacom representatives stealing my wife’s banking information and using it for their own personal gain. I have contacted them numerous times about the situation as of yesterday in regards to that matter. We’ve always use the same account Information to pay our bill and on the day they say they received the payment it just so happens that the call from my wife was NOT recorded. Furthermore, a man of presumably middle eastern decent called in a gave our information for our account but used a closed banking account that differs by 100% from the normal debit card information that is on file for us. I do not understand how or why they’ve suspended my service pending an ongoing Investigation. To top it all off while speaking with the tech support agent, after I asked for a supervisor he muted me and did not respond to anything else that I said. I am professional and I would never completely ignore a paying customer or person that I serve on a daily basis because they’ve requested my supervisor. I would like to report this incident the employee board to do a formal complaint and I recommended this person be reprimanded for unprofessional behavior immediately ."

"When everything is working properly the internet, television, and phone service is good. When there is an outage the customer service is terrible. The wait time for a service call is normally over a week! Most of the outages are resolved before the service call is done, which would indicate a problem on MediaCom’s side rather than a problem with the in home equipment. Neighbors have the same issue, burnt I am always told there are no outages in the area and that my problem is an isolated one. I am very frustrated with the customer service. I have been a Mediacom customer for many, many years, but if I had any other option I would definitely change!!"