Plainfield Equipment, Inc.

"They just dropped off my 3rd tractor purchased from Rex...can't be beat, that's the way you treat your customers! Thanks guys!"

"After having my Hustler for months and after the employee (who is no longer with them) at the counter told me my machine was under warranty, I was charged the "discounted" fee of over $600 without so much as a phone call. The mower has been back for 20 mowing hours and is no better. Lost power, tracking right, problem unchanged and essentially unusable. Do not use their service department!"

"The mindset of "get the sale" and move on hasn't caught up with these guys yet. Very courteous and thorough. A real pleasure to work with. My new go-to guys. Thank you"

"Horrible customer service! They charged $73.00 for a simple thermostat and gasket. I made the purchase but felt like the price was way too high so I researched it. I found the exact same part in the exact same packaging on line for a third of the price. I went back to this place to simply ask if I could return it. When the individual I made the purchase from the the day before asked me why I wanted to return it I was straight honest and told him I found it on line much cheaper. At this point another employee whom I wasn't even dealing with began berating me for choosing to order it on line and continued to do so from across the room in front of other customers. Then charged me $25% to put a thermostat and gasket back in a box on the shelf. Berating me the entire time while eating with food running down his chin. Extremely rude and unprofessional."

"I purchased a front end loader for my New Holland Tractor and had it installed. I also had my fluids changed on my tractor. Rex was great to work with and I had my tractor back in less than a week. Everything looks and works great and the prices are very competitive. The entire staff was friendly, professional and quick to answer my questions. Darrell helped unload my tractor in the rain when I brought it and he ensured it was properly strapped down when I picked it up. I would highly recommend Plainfield Equipment for equipment or servicing needs. Brad"