Industrial Tools Sales & Service

"Jeff knows the business and goes the extra mile to take care of his customers."

"Dropped off Dewalt battery for repair/replace under warranty. Indust tools called 6 weeks later battery ready for pickup."

"Extremely helpful staff and quality products."

"This business had extremely poor customer service and are a bunch of cons. I brought in a pressure washer to be fixed because the pump was not functioning. The pump itself was still under warranty so I was expecting this to be covered. I told them to call me if for some reason the part that needed to be fixed was not under warranty and to give me a quote, if that was the case. I waited almost 6 weeks and had no response back from them. I finally called them myself only to be told that a valve was broke and that part is not covered under the warranty. I asked for a quote on replacing it and the guy I talked to said he would have to call me back. I waited another month with no response back. I called them back again only to be told they did not have a quote yet and that they would call me back. Once again I waited another month and still no communication back from them. I called them again and finally got a quote. THEY QUOTED ME OVER $400 TO FIX A $600 WASHER! I looked up the cost of the valve myself that needed to be replaced. IT WAS ONLY GOING TO COST ME $40 TO FIX MYSELF! Ridiculous! How do you justify charging that much more for such a cheap, easy fix? Also, when I received the washer back some of the valves that were functional were missing. So I ended up having to replace all of them even though they were not all broke... After almost 4 months of trying to deal with these people, I was still left with a non functioning washer and was charged $20 for labor just for them to tell me an outrageous quote. Like one of the previous reviewers mentioned, this business provides very poor service all while still wanting take your money. I would avoid this business at all costs."

"Was having problems with a trigger on a DeWalt 20-volt Max lithium-ion impact driver. Brought it in on September 13th. Didn't hear from them, so I stopped in on October 16th or 17th. They said they were going to call me, but hadn't yet. I told them to get it fixed regardless of warranty status. I called them again on October 23rd and it still wasn't fixed. So now a month and 10 days later, after costing me $16 to get it back from them with NOTHING done, I'm sending it to Indianapolis to the factory service center with free shipping both ways to be fixed. This tool could have been used every single work day including some Saturdays and Sundays for that month in 10 days it was gone."