Walgreens Pharmacy

"Unsatisfied with the customer service at the Leeds location. They keep you on hold for very long wait times when calling the pharmacy and the customer service is awful. The FedEx drop off/pickup service is also not efficient. I was told my FedEx package was not there after I asked her 3 times. Then she finally gave it to me. Always a bad experience. Trussville location is better."

"Pharmacy staff have told me something different every time I have attempted to fill my prescription. I have never had this issue with any other Walgreens in the state. By far the worst Walgreens I have ever had to use. I won’t be returning."

"Terrible customer service from the pharmacy on multiple occasions. On one occasion I was refused information about the generic medication that was being dispensed, and on another I was openly mocked for asking the same question. Absolutely the worst customer service I have ever had, and probably falls within the scope of actions that could have a pharmacist’s license revoked. Many other pharmacies in the area that are much more helpful and friendly."

"Poor customer service!! 9/8. They didn’t have my prescription and didn’t know when they would get any in, but they didn’t tell me until the next day when I came to pick it up. The pharmacy manager said they don’t check their system to make sure they have your medicine when you drop it off” because their system isn’t very accurate”. They also seem to be under staffed all the time. Go to another Walgreens if you can."

"Pulled up (8:40pm) , the pharmacist looks at the window 4 times, then looks at the tech and says something to her about getting the window. Then around 8:46 she comes to the window. They didn't have the prescription ready after they said it would be ready at 1230pm. The day before, they were out of the medicine which I waited 30 minutes at the window in line then just to find that out. This place is ridiculous. Lines are always 4 cars long"