Holiday Inn Express Cloverdale (Greencastle), an IHG Hotel

"The worst room I’ve ever stayed in.I avoid cheap hotels for a reason and stick to popular brand name ones. This should be a $60 room at most. No refrigerator it smells and wow are the room dated and in horrible shape. I wish I would have stayed in Terra haute as this place is a dumpster fire . Save yourself some money and find a local homeless shelter as I believe you’d be much happier with your stay ."

"Couldn’t understand why I couldn’t get comfortable and what I was smelling. Was in room 103. Pulled back the mattress topper and found numerous urine stains on the mattress that was clearly sunken in. Advised front desk and was accused of just wanting a discount. I am Hilton Diamond member and had paid $180 the night before in Lawrence KS so very offended by the assumption made. Asked front desk to come and look at the condition of mattress and they refused. Offered to show the photos from phone and they refused. Did switch me to room 107 where TV didn’t work but by then I just wanted to get to sleep for the 600 plus miles left on my trip. Think the Super 8 across the street would have been a better option than the $118 charged."

"We pulled up in the whip and they completely screwed up our rooms. We reserved 8 with 2 queens each. They had none of them and scrambled to give us 7 with kings. The breakfast was terrible with watery eggs and terrible service. We asked for more sheets—they said no. We ordered late checkout they tried to force us out at 10. This hotel is buns. Fr fr"

"I booked this room for my parents that were in town for a wedding and this was 1 of 3 closest hotels. My parents told the front desk that the carpet/room smells like mildew and the lady gave them a spray for the carpet and told them to spray it because that is what they do. The wallpaper in the bathroom is coming off the wall. That is the wrong answer especially when they are paying for a service. Not offering to refund/discount their money since there are no more rooms is unacceptable. This is a lesson learn and we will not be staying at any Holiday Inn from here on out."

"We booked two adjoining rooms, one was mostly fine, the other was a disaster. I have never been so disgusted in my life and can not believe that IHG allows this hotel as part of their brand. I exclusively stay at IHG hotels and have never had a bad experience, until now. Immediately upon entering the room it smelled, horrible. Like a combination of urine, mildew, and wet dog. It was very damp through-out, the sheets felt damp, the carpet felt damp. I have mild asthma and severe allergies and knew immediately there was mold or some other allergen The smell seemed to be coming from the air conditioner, so I pulled the filters out. They didn't appear to have been cleaned for a year. I checked the filters in our adjoining room and they were clean, however dryer sheets were shoved into the air conditioner.... Like a cheap air freshener? There was mold and mildew all over the bathroom ceiling and walls in the smelly room. The wall paper was peeling off. The ceiling in the room looked as if there had been a leak at some point, hidden by texture paint. I would not at all be surprised if there isn't significant water damaged being hidden. The staff was nice, the pool was nice, and the breakfast was nice, but this horribly gross health hazard of a room outweigh all of that. I would've asked for a room change, but we were traveling with a disabled adult and really needed the adjoining rooms. I assumed since they put us in that one, it was the only one available."