Best Western Plus Covered Bridge Inn

"Appears to be the newest motel at this exit along I-70. The exterior looked great. Checkin was easy and helpful with a smile. Rooms are so-so. Noticed the plumbing fixtures were cheap like they were consumer grade. This place was evidently stocked with used furniture. Couch upholstery was spotty with hole in the hassock. All in all, an ok night of rest if you're just in-and-out and not too picky. Breakfast didn't start until 7:00 AM, after we departed."

"If you're a truck driver contractor don't bother getting. They will try to screw you over. Got stuck between property. He comes out screaming and yelling. I offered to pay for it he had no price. it's in a wet spot , With no landscaping to begin with. It's scam .I got charged to fix mud . If you go you'll see its only mud. I've been all over the US . there not going to fix it rain will. I found out later on the card they knew how much. just dint tell me. Do yourself a favor don't go."

"On my second night, I encountered bed bugs in my room. I woke up at 1:00am, with itchy welts on my face, neck, hands and arm; after a few minutes of tearing apart the bed and pillows, I found a live bed bug, which I photographed and captured under a cup. I called the front desk, the agent said she would be to my room soon. I packed up all my things and met her in the hall, she went into the room with me, but didn't document anything, or even look at the captured bug, I said I didn't want to spend any more time in the room, but asked if she needed to take pictures , she responded "I don't get near those nasty little things", so we headed downstairs. She offered a room on the first floor, I took it, since it was now about 1:30am. I asked if there was laundry onsite as I needed to act fast and start remedying this unfortunate event, she pointed out the location of the machines, I asked for soap, she provided liquid detergent in a cup, and since she didn't offer the $4.00 in quarters to do a load of laundry, I gave her $4.00 for quarters. I also asked for Lysol spray but was told they don't have any, she did provide disinfecting wipes. I stayed up the next few hours washing all my items and showering. After getting only a few restless hours of sleep, at 8:15am, with my belongings now in garbage bags, I went to the front desk. I told the man my name and original room number, asked if he was aware of my 'experience' (choosing to be tactful and not broadcast to the other guests in the lobby that there are bed bugs in the hotel) and what I was to expect now, he confirmed that he knew but seemed dumbfounded as to what to say next just staring at me, so I asked if he was the manger, he said no, so then asked to speak to the manager, he said they're not in yet, we went back and forth with me trying to figure out when the manager would be available, because of his mumbling of sounds and words that I mostly wasn't able to make out, I finally got to the conclusion that the manager usually comes in between 8:30 and 9am, I could only wait until 8:45, at that time I told the man I could no longer wait and I expect a call from the manager as soon as possible and also to let them know I expect a full refund at minimum, as the inconvenience of this situation has been extremely problematic to my trip, he confirmed my phone number and email, which he struggled to recite to me. At 1:00pm, I had still not heard from anyone, so I called and spoke with the same man, I asked if the manager was available, he replied that one night had been refunded by the GM, I explained that I would still like to speak with them as that was not a satisfactory solution, he said they were 'busy', I said to have them call me as soon as possible. Two days later I still have not heard from anyone, my card has been charged for the 3 nights, I stayed 2, I currently see a refund pending for one night. I received no apology or any indication of empathy from the two employees I had the unfortunate experience of interacting with or the property's GM. There clearly is no plan in place for handling these situations, which there should be as this is not an uncommon occurrence for hotels. On top of the added expense of buying new clothes, changing plans with family that I came to visit, finding a new place to stay, time spent juggling items into bags to avoid the risk of spreading bugs, I have days ahead of me dealing with this, the bites on my face and neck are embarrassing, having to leave all of my luggage bagged up after I'm home, the itching and welts of the bites on my neck that will likely last one to two weeks, all while the hotel staff has chosen to barely acknowledge my experience, couldn't even give me a few minutes for a phone call, now I have to spend time fighting to get my money refunded or call my bank to decline the charges. My expectation is that the hotel wouldn't want any of their guests to pay for this experience, would show some sympathy and at least refund me since there is literally no other way to help. Shame on this hotel and it's employees."

"The service was great and very accommodating. The price was good. The breakfast was good. My issues are the bed being as hard as the floor. Bring an air mattress or just sleep on the floor. It's the same. I'm still trying to get my spine back to normal and my arms to wake up. The toilet was tiny and didn't always flush. It looked like a toy toilet in a kindergarten. I felt like I was going to break it. The walls of the room were so thin I could hear the guy next to us planning out his week in detail over the phone. He's got a lot to do and I wish him the best. Some poor soul below us snored so loud I could hear it through the floor. I thought briefly about tracking him down to check on him because it was rough. Luckily, at some point he either rolled over or died in his sleep because it got quieter. I am not impressed and I'm adding this to my list of hotels to never return to."

"We stayed 4 nights at this hotel for a business trip with the entire family. It was clean and comfortable. Loved the coffee machine! Average but good hot meal for continental breakfast. We left early each morning and came in late each night. My only complaint was the AC/heat didn't have a fan always on option as we sleep with a fan. The fan in the bathroom sufficed but we had to prop the door closed with a towel as the light/fan switch was one and the mirror across the door bounced the light all over the room. It was a lovely hotel and we choose best western regularly because we like their beds even if it was a little overpriced for our needs. Our major need is always a good night's sleep."