A.H. Furnico, Inc.

"Bought a shower in 2018, have had problems with the valve assembly for the past 3 years. The company wanted me to pay for a replacement valve assembly, even though the unit is still under warranty. Ben, the contact person said we installed the valve upside down and that's why it failed. If he is correct we would have had to install the whole shower upside down. Go figure???"

"Ordered a shower Enclosure and received it broken. Contacted the company and ended up in a dispute on whether the shower was shipped in a crate since I did not receive a crate nor did the bill of laiding call out a crate, instead stated cartons. AH furnico refused to file a claim with the shipping company even though they acknowledged they removed the crate in transit, instead said if I wanted to work the process they would sign the paperwork because they were too busy to work it. Additionally, the Company suggested I attempt to sell the shower personally, or asked if they could sell it and have me meet someone to drop it off. Overall, very unprofessional handling a shipping error and now I am stuck with a broke shower. UPDATE: Upon request, the Company offered a refund as mentioned below, but only after I purchased a crate and shipped it back. At that time I contacted the shipping company and initiated a claim on AH furnico's behalf because the company flat out told me they do not have the time to work with the shipping company. I forwarded the claim form to AH furnico who signed it and instructed me to claim the amount I paid, not only shipping. Overall the customer service has been horrible, with AH furnico never reaching out to me with updates, only me calling for weeks on end and having to act on their behalf. I have a broken shower in my garage for months and have requested partial refund or any resolution but only met with roadblocks. Sadly I believe the product is well built, but a shipping complication that damaged the unit led to the company REFUSING to take any ownership in the entire process, instead only saying it would be unfair for them to have to pay for shipping, a crate, or even partial refund. Would avoid at all cost, product might be good but appears any follow up customer service is non existent. I should have read the company reviews prior to purchasing."

"Placed an order for a toilet flapper on Monday. Was supposed to be shipped on Tuesday afternoon. Called on Wednesday to confirm, was told they didn't ship on Wednesday because they were to busy on Tuesday. Said they would ship on Wednesday expected to receive by Friday or Saturday. That never happened. Paid $35 which is a rediculus price for a A plastic flapper that lasted less than 2 yrs. Next time I will buy a toilet from a reputable company. Been without out the use of the toilet for over a week now. Luckily we have a second toilet to share with the rest of the family! Get in line in the morning !!!"

"I emailed the company to ask for a specific part and I quickly got a reply that they did have it and how much it would be for part and shipping. After I submitted payment I emailed back and got no answer. After 2 days I emailed about the status and Ben stated he was backed up with orders and would ship it the next day. 7 days later and two emails, one of them being ignored, he finally got back to me and stated he didn't have the product. He then said he would refund me same day, which hasn't happened. I had to file a claim with PayPal. Stay away from this company! Edit after Owner reply: Everything that the owner has replied with is 100% a lie. First email he told me he had the product and then a couple days later said he was shipping product. He never mentioned relocation of warehouse until 10 days later, after multiple emails back and forth. I eventually got refund the next day, only after i filed a claim."

"I ordered the se-2020. They did not send the shower base or the lid. Waited 7 more business days for it to arrive. Once it did arrive theres no flex pipe for the drain. Plumbing was already done to there exact specs online for a flex pipe. I call to complain and they say just hard line it in. Like it's that simple. I would not recommend this company."