Steak 'n Shake Headquarters

"I shared two photos of why I don’t go there. You are supposed to be a minimum of 15 feet from any door to any establishment while smoking. This employee is holding the door open and smoking at the drive thru. I bet she doesn’t even wash her hands when she goes back inside."

"This happens multiple times with the Collinsville location. I ordered a #1 with a chocolate shake and a side of chilimac. Drove 10 miles to granite city, get home no fries. I called the manager told me if I drove back up he would replace the fries, but the rest of the meal was on me. I wouldn't drive across the parking lot to get anything from that manager and that attitude. Keep your french fries, you'll never get another purchase from me or my family."

"My fiance' placed a mobile order around 8:30pm on a Saturday night. First time he tried to pick it up they said his card declined (there was no reason for it to) and turned him away. He places the order AGAIN and now it's like 8:50. He pulls into the drive-through they're giving the person in front of him their mobile order and then when it comes to his turn they turn the lights off and start shuffling out of the building. Their posted closing time on Saturday is 11:30pm and it was just updated less than 3 months ago. Not a holiday today or anything like that. This is ridiculously unprofessional and I want our money back. Never eat here!"

"I was solicited a free milkshake to give Steak n Shake my business. Consequently, when I went to a location to redeem it, somehow, the redeem code expired the day prior. What these lousy corporations are doing now, is false advertising tactics to get people to sign-up and be marketed via text and email, but fail to deliver even the initial incentive for a business relationship. What the corporate owners have done is give themselves very bad publicity. Deceptive marketing at its worst. Management would not even honor the redeem code that clearly showed in the App. This corporation (along with many others) is going downhill fast..."

"If i could give a 0 I would. Went to Davenport, Iowa and went in and ordered from kiosk. I got my receipt and looked around there were no employees anywhere. I waited and waited for at least 10 minutes. I had to go couldnt wait all day for these lazy employees to do their job. There were no grills even turned on. I called for employee no answer several times. I go to back and all the obtuse, rude lady could say was "you cant be back here." No apology, no explanation why nobpdy was up front cooking. She seemed oblivious that there were orders. She says cash kiosk is broke. I say no kidding that is why i used card. She is a real genuis. I stated I ordered and there were no employees anywhere making food or up front period. I wanted my money back. She was a real winner. Then this greaseball guy comes up and thinks he is going to strong arm into getting me to leave. I kept telling him not without my credit receipt. He finally brings it up and slams it on counter and says "now leave". He tried being intimidating by following me. These idiots claimed they opened at 10 so why wasn't the restaurant up and going? Customers had ordered food and nothing was being prepared. Futher, the floor was so sticky it had not been cleaned in awhile. My shoes kept sticking to floor. Avoid this restaurant at all costs! They do NOT care whether they have orders on screen or not. Now I know why so many Steak and Shake restaurants have closed. This one should too. Will be contacting corporate."