Gearing Up Counseling 2415 Coit Road, Plano, TX 75075

"EDIT: Changing my review from 1 to 3 stars because the new office manager Theresa took steps to make things right. I was informed Brandi no longer works there, that the policy of requiring group therapy no longer exists, and I was refunded for the charge. Sounds like positive change has taken place with enough feedback. ----------------- Really really awful experience with this counseling center in 2020. I saw Brandi Herzog during one of the most difficult times of my life and on multiple occasions she was super distracted and multi tasking or eating her lunch during our sessions. One time she started wrapping Christmas presents during a session. She regularly took a "devil's advocate" type of approach and left me feeling worse most of the time. I always felt like I annoyed her and that she didn't want to be there. I tried doing the "group" therapy which was unhelpful. Nothing personable, no opportunities to share or learn from each other. It's just a lecture about what DBT and mindfulness is with over 40 people in attendance. I withdrew from group therapy and then they said I could no longer do individual therapy if I didn't keep going, so I dropped the entire clinic. 3 years later, they randomly charge me for a group session I "no showed" when I have in writing that I withdrew from the clinic."

"This has been extremely helpful for me in overcoming some ongoing emotional issues. I am so glad that my doctor recommended Dr Sylvia Gearing and her staff to help me gain the tools I need to cope with stressful situations. I have been attending both DBT Skills Group classes and one on one counseling for several months and I am very pleased with my personal growth! They are very welcoming and although I had a fear of seeking out therapy I couldn't have asked for a more professional and engaging experience."

"5 star rating. The whole staff at gearing up has been amazing and very accommodating with my busy schedule. They are always willing to work with me to make sure I am getting the most out of my appointments."

"The GearingUp team is made of wonderful caring people. From the moment I called for information to my first appointment, they have all been fantastic. My counselor is patient, fair, and insightful, and I couldn't ask for anyone better!"

"We have been so pleased with the care and attention of the whole team at Gearing Up. The parent session has been particularly informative and helpful each week, and we are seeing real growth in our daughter's use of the skills she is learning with her therapist, Omari. Having tried play therapy and cognitive therapy in the past, which didn't work, the changes from DBT are notable in our household, and what we ALL are learning is positioning us for sustainable change. Highly recommend investing your time and committing to this program."