Ashley Store,

515 North Kinzie Avenue, Bradley, IL 60915

"My wife and I purchased a set of couches from this store at the end of May 2023. Within 6 months the back of one of the couches started making so much noise no one wanted to sit in it. It was so loud it would wake our newborn. One side began caving in. The center seat is just a block of wood covered in fabric, and due to the seat next to it caving in, my wife hurt her knee when attempting to get comfortable to breast feed our newborn. We purchased the couches because we needed something comfy to sleep on rotating nights with our newborn as well as our moms to sleep on when they came to help. My wife went through a ton of calls, getting the run around, and finally just talked to the repair company who were more help than any single person from the store or corporate. FedEx dumped 2 massive boxes of parts on our front lawn in the rain and the store never let us know anything was coming nor the decision of what was to be done with our couch. A repairman finally came, added a new back part, and stuffed the seat. Within 2 days it started to cave in once again. The store has been zero help as usual, the repair company told us we could stuff it ourselves!!!! Now the other side of the couch is caving in. $1800 we are expected to pay in full to either be ignored or given half information we should know about damaged products we bought. Steer clear of this store!!! Luke the manager has yet to reach out to my wife nor anyone else."

"I am not one to leave reviews very often, but I had such a wonderful experience at Ashley in Bradley thanks to Chloe! Chloe was very knowledgeable and answered all my questions. She eased my mind and made my furniture purchase pleasurable! I will most definitely use her with all my future purchases! Thanks Chloe!!"

"Family owned business since the late 1800's!!! Turk truly cares about their customers. The entire staff are very friendly and look out for your best interest. Brenda in the office is truly a kind soul ❤️. Absolutely love my table and chairs from them!! Finally I can have my entire family at the table on holidays."

"This location is all about customer service! I found a defect that was obviously from delivery but discovered it 4 months after the delivery. I requested information on purchasing material to perform the repair myself but the response was that they would replace the section at my home at no charge. I will definitely purchase furniture at this location again. Good quality product at reasonable prices and excellent customer service!"

"Love Turks, Friendly staff Chloe Kinney was right there to help me and answered all my questions she was just soo great! I purchased alot of furniture from them. Make sure you ask for Chloe! They have a beautiful showroom lots of things to see inside! Great experience!"