Shula's Steak House

"Stayed at the Sheraton for work and decided to try Shula’s for a nice dinner with my husband, and was very disappointed. I did like that they take reservations- although it is January and a reservation probably was not necessary, it was not very busy. We were seated promptly, however it felt like it took too long for the server to come to our table to get our drink order. I guess it is their job to unfold the napkin and put it on your lap, however when you move the menus off the tops of the napkins someone forcefully- it is not a good first impression of the service. The attitude of the server was very off putting which made the whole dinner unenjoyable. Our drinks were not even refreshed once while we were there. We ordered the lamb, and a filet. Both were good- but expected a little more lamb for the price. We ordered macaroni and cheese and mashed potatoes as sides, the macaroni and cheese was good however the mashed potatoes were just ok. Neither of them came out hot- just barely able to be considered warm. Did not try desert since we were ready to leave. There are better places in Chicago if you’re going to be spending your money for a nice dinner."

"I like that they take reservations. They have Coke products. The pop is served in a can with a glass of ice. The can is not cold. I got the 16oz New York strip. I asked for it well done. It came out pink. The manager came up to me and apologized and made it right on our bill. For their sides we had macaroni and cheese, mashed potatoes and the loaded baked potato. All the sides were amazing especially the Mac and cheese. The location is great, It's in the Sheraton hotel. In Chicago there are so many amazing steakhouses, Shula's in my opinion was okay it wasn't bad by any means just not in my top 10. I really appreciated the manager coming to me making sure I was okay about my meal. I feel like they do give great customer service. We did wait almost an hour for our food. It was a Friday night when we went. They brought out fresh bread and apologized."

"My wife and i shared the 22oz ribeye which looked more like 16oz and the mushrooms tasted like they came out of a can. The steak was done perfectly with a nice sear. We also added a lobster tail for$45 but was probably only 3-4oz. The Creme Brulé was a pretty good size and was real tasty"

"I won a gift certificate for the best hat Contest on Kentucky Derby day at the bar in the Sheraton. So I wanted to use the gift for a special occasion. We decided to celebrated my Mother’s 79th Birthday on a Sunday evening in June. The Restaurant was empty and perfect we could hear each other speak, It quickly got packed with guest. To our surprise the food was excellent. The 22 oz Cowboy Ribeye Steak was seasoned well, and cooked to perfection. The Crabcakes were flavorful, French onion, soup yummy, Steak & frites hot, scrumptious and the shrimp were just delightful. All the food was really good, hot, well seasoned, we enjoyed it very much. The ambience was also great, the staff were friendly, kind and attention to detail. Mose the Manager remembered me and welcomed me back with a smile. Other then my Mother who’s birthday it was. The other stat of the evening was Milen our waiter, he was patient, He was knowledgeable & explained the difference between the cuts of steaks, the cuts of meat, He even recommended how we cook the steaks for better flavor. He’s funny, charismatic, fun & kept us laughing. We look forward to coming again and this next time I would like to stay in the Sheraton hotel. Be sure to walk off your Dinner with a nice walk on the Riverwalk directly behind the hotel. All the sports stars are on the wall. You will enjoy it we did. Thanks Shula"

"I didn’t take pics of anything but the desert but the food and service was excellent. I’m usually pretty skeptical of hotel restaurants and I was so pleased with everything I had here. Upon arrival on a Sunday evening the restaurant was quiet. We were the only guest but within the hour other guests trickled in. Signature drinks used quality tequila and vodka. Skirt steak and fries were cooked well, steakhouse burger was excellent, crab cakes were delightful. Don’t sleep on Shulas."