Gold Guns and Guitars 902 Florence Boulevard, Florence, AL 35630

"Don't waste your time sending them info on potential firearms you wish to sell. Online says will get back to you after 36 hours with appraisal offer. I submitted info on August 4th. Its August 13th, nothing has been emailed back and yes spam folder was checked to make sure I didn't miss anything. Called August 11th. Guy answered phone saying he was with 2 customers but if I gave my name and phone number he would call me back with. an appraisal offer after reviewing my email before he closed for the day. Never received anything. Called back August 12th. Spoke to a different guy. He said Josh(the owner) is the one that does those offers and that I would need to call the Florence location. I did just that. Spoke to a woman. She said they have been so short staffed and are about 400 emails behind right now. I asked to speak to Josh. She stated he was busy with other customers. She said she would look at email offer and would get back to me by end of the day. No call or email. Lack of follow thru and lack of communication with this business and its employees. Change your 36 hour window online so that you give people a realistic time frame when you are following up. 400 emails = 9days for me and still counting. Stay away!!!"

"Very knowledgeable staff. Extremely helpful. Communicated with me regarding updates and helped with assembly. Fantastic experience, great price, highly recommend."

"I have traded with Gold Guns and Guitars since the week they opened. They have quality merchandise, including top firearms of every imaginable brand. They will order and receive firearms if they don’t have what you are looking for. The owners and I have become friends over the years. My wife and I never shop anywhere else for anything GG&G carries."

"Staff is always extremely helpful and kind. They thoroughly answer any questions I may have and make you feel like a valued customer. Merchandise is high quality, the store is well organized and there is a gunsmith in store making your gun purchases precise and easy. I recommend Gold, Guns, and Guitars for all of your pawn shop needs."

"These guys are great! Not your typical greedy pawnshop owners. Never once had a bad experience. The only pawn shop i use now. They treat you with respect here. My husband Lee and I recommend GOLD GUNS AND GUITARS, if you want the best pawnshop experience you ever had. Also they understand life throws curve balls and will work with you anyway they can."