Bojangles,

7049 Hwy 72 W, Huntsville, AL 35806, United States

"The place was cleaned. Great workers. The food was good. I took my car to the audi dealership in Huntsville & heard someone talking about the food. I said, "Let me try it out!""

"Great chicken and biscuits. Wish they didn't red beans and rice, but spicy fries are good. Love their chicken biscuits in the morning."

"UPDATE BoJangles went above my expectations to make the situation right!! Very much apprecated. Placed an order online at 3:30 for pick up at 4:00. Arrived one minute early - walked in and no one was to be seen. After a few minutes a young man came up to help me and another customer who had come in. I told him I was there for a pick up. He pulls my order and takes it back so they can start making it. I thought the point of ordering online was so it would be READY when you arrived. Not here apparently. I watched the person in back make my order. He was VERY slow. Part of my order was a grilled chicken club - he did not put bacon on it but wrapped and unwrapped it 4 times. Sandwich and biscuits were ready finally and I asked the employee who helped me in the first place to check and see if bacon was on the club sandwich. It was not so he took care of it. At 4:20 my order was finally ready. 3 biscuits, a sandwich, fries, bo-rounds, and drinks. Way too long to have waited for an order that was placed online at 3:30. I get home and disperse the food - 2 of the biscuits didn't have the pimento cheese that was an add on - extra money. I ordered 2 pepsi's and 1 tea - received 2 teas and one pepsi. I called the store to ask for a credit/refund due to paying extra for things I didn't get. The girl who answered the phone asked if I had my receipt - I did on my phone. I asked her what she needed off of it. She tells me nothing - that I can come back and get what I'm missing. I told her I'm not coming back tonite. She said next time I come there I can get what I'm missing. Didn't even ask what I was missing or what the problem was. WOW (must happen a lot) Not sure who the current manager is but this kind of thing wouldn't have happened a couple of years ago. Orders were correct and received quickly. They weren't busy. A couple of customers were in the dining area and a couple of cars went through the drive through. There appeared to be a full staff."