Vision Partners 601 Providence Park Drive East, Mobile, AL 36695

"If I could give 0 stars I would. I haven't been here since 2019 because life and CVID. So, I go back to find a completely new staff and doctors. I definitely didn't feel like I would have deal with rude, judgmental people, but boy was I wrong. For starters the process takes way to long, you have to fill out 3 sheets of paperwork and by the time you barely finish you get called to the back, while still holding unfinished paperwork that the assistant goes..that's good enough, like really. Then you have to go get (Part 1 out of 5) fitted or whatever it's called. (Part 2), so then you have to go and inform the assistant of all of the medical history that you spent time writing down in order for her to enter it into the system, which took at least 20 minutes to do and then she dilates my eyes at the end. (Part 3) you then get handed off to another assistant who takes more pictures of you... (Part 4) then you have to go back into the waiting area with dilated eyes for another 10 to 15 minutes (part 5) and then ANOTHER assistant comes to get you to finally take you to the great Wizard of OZ, where I waited another 30 minutes before she came in, THE Dr. Slade. So, this is where it gets really fun! Instead of focusing on my EYES exam we spent the time concerned about my medical history and my weight and the fact that her old coworker that gained weight "still looked good" surprisingly...mind you I just informed her I was on steroids due to a very serious condition that had me in the hospital for weeks, but she lacked the bedside manner to recognize just how incredibly intrusive and disrespectful that felt. I came to get JUST an eye exam, not a visit with my PCP who knows all of my medical history. Don't get me wrong I know a Primary Eye doctor needs to discuss your medical history but there is a fine line between professional opinions and observations in regard to how it effects my vision and eye health and YOUR OWN unsolicited opinions. I feel like if you cannot sympathize or just show genuine concern of your patients DO NOT ASK, because you don't really care at the end of the day, and you have made up your mind about me regardless of what I have to say about it. By the end of this visit I was informed because I was needing an exam and everything was fine from a medical standpoint that if I wanted MY prescription printed out that I would have to go get fitted for glasses and that I would be charged...., and I already had a $90 copay which is insane! This was the WORST visit I've ever experienced here. I was there almost 2 hours which is INSANE, it's just really sad what they have done and not for the better. I am grateful I know of other optometrists and hopeful I can find Dr. White who was my doctor since I was an adolescent, because this place is just sad. Thanks for joining my Ted talk. *AND yes, I felt absolutely wonderful giving my full, raw experience that took me 15 minutes to type to hopefully steer other people that are already weary of doctors, especially those that give unsolicited advice which ends up being insulting. Sincerely, Disappointed patient"

"The doctors are amazing. The optical dept is great for front desk. But if you call to check on your order a month later. 1, 2, 3 useless messages left after spending over $1200 on family glasses without a call back, I will NEVER waste my money on glasses or contacts here EVER again. Take your prescription somewhere else! I’ve learned my lesson."

"I took my daughter for her appointment last week and no one told me they can't take our insurance for glasses, So I'm freaking out and she says it should only be for a few days. So a week later I take my younger kids and they still don't take it. The front desk ignored me until someone else walked up from the back. Not even "we'll be right with ya". Was nice but seemed surprised I wanted to cancel. I don't have time to run around multiple places. I was able to get my daughter prescription and the women in that area were really nice and quick."

"My 5 stars are for my doctor. Dr. Linda Slade! Competent, thorough, efficient, wonderful communication skills she is so caring & explains everything you need to know, has always answered every question in detail never rushes through your appointment. I appreciate her so much. She will order tests that you need & I appreciate her looking out for my complicated eye vision & eye health! So very very grateful she's my eye doctor & highly recommended her!!! The optical dept sadly I cannot recommend. I will always have them give me a printed prescription & I order my glasses online myself. Years ago bad experience with optical dept. don't know if they've improved? I have a good experience with buying online & their glasses come with correct prescription. So Dr. Linda Slade is Amazing!!! Recommend! Optical department for glasses don't recommend from my experiences. Front desk very nice. Facility very nice. Great staff that works on machines to tests your eyes. Drs like doctor Slade are what makes Vision Partners a place I'd recommend."

"They wouldn't get any stars if I could choose that. I have tried repeatedly to get another prescription for my contacts because I did not adapt to the mono-vision. I've left several messages, but they absolutely WILL NOT call anybody back. The auto-msg says the call volume is unusually high & to leave a msg or call back OR you can come by the office for your needs. They are being paid for services they are not rendering. This high call volume has been since March of this year!!! I should NOT have to drive all the way over there just to ask for a prescription that is not out of date. I was in the office one afternoon & there were 2 ladies in optical chatting about personal business while the phones were ringing. Not once did they answer & the supervisor sat in her office & never said a word about it. I've been with them for many years, but will not return for my next appointment. The customer service seems to be non-existent now, for some reason. VERY disappointed."