Baptist OrthoNow 7449 Eastchase Parkway, Montgomery, AL 36117

"Very fast. Very informative. Amazing experience. Within Tricare*"

"Another example of pathethic healthcare in Alabama's Capitol City. Individuals go to doctors for relief from whatever is nagging them, but in Montgomery seems pages of paperwork is higher priority; plus require social security numbers. What, ones going do our taxes now; SSN is not for indentification. Read IRS issued Social Security card, reads clearly "For Tax Purposes Only, Not Indentification.""

"Such a disappointment!! If I could give them zero stars, I would. My son was injured in a football game. Took him to this place because they were the only option on a Saturday morning. The receptionist was rude and snatched the iPad from me when I asked her a question. Rather than show compassion for what was clearly an urgent matter, she concentrated on informing me that unless they received a referral before Monday(how?) we would be responsible for the bill-even though he has a primary and secondary insurance. To make matters worse, the staff refused to schedule his MRI. Someone called five days later with an MRI appointment. He had already seen 2 doctors, had MRI, and was scheduled for surgery the next day. So glad I did not wait on them."

"I was in severe pain, so I went here, twice. Staff is polite.. However, I paid $250 for a less than 15 minute appointment, with a doctor that didn’t do much… At all. Not to mention, my medication for pain has been handled too poorly. I went last week, Thursday to the clinic, and my prescription was supposed to be called in to the pharmacy that I, the patient, specified. Only for it not to be called in… Called the following day, was told it would be called in again… Still, no prescription. Called in AGAIN, it has been SIX days… only to be told that my prescription is at another pharmacy, one way outside of where I requested. I was also told that I, the patient, had to make contact with the pharmacy. Did just that only to find out it is a closed door pharmacy that nursing homes use and that they cannot pull and fill my prescription. Called and informed BON of that, and was promised a call back… but nothing. Wouldn’t recommend this place."

"Was refused service because I would not provide my social security number. My insurance company, like most all others, does not use SSNs as an identifier. They want it for collection purposes only. However, they would verify my insurance coverage and collect my copay before treating me so payment wouldn't be an issue. I have lived in Montgomery for 3 years and have seen a primary care physician, an ENT, a cardiologist, a gastroenterologist, a neurologist, and a urologist and none have required a social security number. Why does it matter? My identity has been stolen twice and both times it was from a healthcare provider."