Alabama Internal Medicine, PC 3536 Vann Road, Birmingham, AL 35235

"The receptionist is the WORST. Very rude. Needs to learn how to talk to people. Very poor customer service. I will not be coming back. Definitely do not recommend!"

"The receptionist here is GOD AWFUL!!!!!!!! Does not know how to speak to people. Nobody wants to be greeted with a nasty attitude or person when they are trying to get help. Y’all should get that addressed and handled ASAP."

"I will no longer be going to AIM after 4 years of going here. Yesterday the front office personnel was rude about a charge I owed and when I asked a simple question I was hit with “all I know is if you don’t pay this you will not be seen today”. I was in the office for a sick visit. Before I left the medical assistant said she would call in my antibiotics because I have a sinus infection. The next day I call my pharmacist and they had not received a prescription. I called AIM 3 times for them to tell me they would let the doctor know. When my prescription wasn’t called in by 3pm I went up to AIM to ask for a paper prescription to take to my pharmacy. The front office person was rude again saying that they could not do that and the doctor was not in the office. So I’m going another night without antibiotics for a sinus infection."

"On April 21 my husband had an appointment at Alabama Internal Medicine. Once we arrived we were “greeted” by the receptionist with a very combative attitude, where it seemed as if we were bothering her just by being there. The doctor was out sick, and our appointment had to be rescheduled. This is understandable, doctors get sick too, however we were never contacted to re-schedule the appointment and were shocked at the attitude towards us. I am sure interactions with other members of the office would have been much more pleasant, but from our experience Alabama Internal Medicine has incredibly unfriendly and unhelpful staff, which I hope to never encounter again."

"I recently accompanied my grandmother to her appointment and am so impressed by the office staff and providers! Everyone was so kind. Carrie Cole PA was very personable and spent time making sure my grandmother felt heard, she also addressed all of her symptoms and concerns. After the appointment, I have had no issues getting in contact with the office and have received timely responses each time. I am so thankful to have trustworthy providers caring for my grandmother!"