Grayson And Associates PC

"I hate to give this place even 1 star. I have never experienced such rude behavior from a professional business. Michelle at the call center was hateful. I listened to her on speaker phone talking with my friend who was trying to get a call back regarding prescriptions that were never called in. She actually just quit talking and when my friend said "hello" to make sure she was still there, Michelle said, "I was hoping you would hang up". It's unbelievable to me that a professional doctor's office would allow such. Thankfully my friend is currently looking to change doctors. Nobody deserves to be treated so hateful, especially patients with mental health issues."

"I have been really disappointed by this location. I am going to try another office but not sure I will be able to stay with them. You never get a reminder email, text or call- you're dealing with people having mental health issues, perhaps find the time to send reminders. My dentist sends reminders. Do better. Agreed that the staff is absolutely or miss. I've had 2 nice people the rest fairly rude. I would guess overworked and understaffed. They just don't care. You are a patient, not a person. I've also had billing issues. I've paid my co pay every time and last visit was told I had a balance, I called my insurance, they said it was not billed correctly and told me what to convey. I spoke with the billing office, sent three emails trying to get it worked out, just kept getting bills emailed. When I finally got a person they said it was billed correctly, called my insurance back, they said no...emailed and asked to have a conference call with the billing dept and my insurance - was sent another bill. I finally paid bc I am not allowed to make an appointment at the other office when there is a balance. I was hit by an 18 wheeler dec 1st and have reached out for appointments with no follow up. My last appt was 20 min. I was having a harder time bc it was the one year anniversary of my father's death. The doc said people die every day. That is absolutely NOT what I am looking for in a mental health doctor. Ignored everything else I said and suggested if my anxiety was that bad I needed to go to the hospital, a sleep specialist ECT. Or I could go to a doc who listens and doesn't gas light patients. I will absolutely not be back at the river chase location. Will update if anyone ever calls me back for an appointment in trussville."

"Grayson and associates is one of the worst mental health facilities I’ve ever visited. The receptionists are rude. The doctors rush you in and out and don’t take time to listen to your needs. They couldn’t care less about what’s going on in your life. They waste your time and bring you all the way in the office to tell you they won’t write you a prescription when they could have just said something over the phone. I do not recommend this place. It’s gotten worse and worse over the years. Go anywhere else that actually cares about you!!"

"I would give this practice negative stars if I could. Not only does my husbands medicine never get called in correctly, when you call to try to get help with having them transferred or the actual correct medications called in the receptionists are rude and condescending. They also hang up on you after putting you on hold and don’t get the office manager when you ask for one. Apparently there is an offsite answering service that all calls go to so you can’t speak to someone at the office that the patient goes to. I asked to have a message sent to my husbands doctor telling him that he only called in half of the medications needed for refill and that that they needed to be called in to a new pharmacy. When I called back I was told only part of the message had been sent and when I asked to have the second message read back to me I was put on hold and then the call was disconnected. We will be lucky if he has his medication by the end of the week. They are medically negligent and I will be filing a report with the BBB."

"I really love my NP and therapist at Grayson (100 concourse location), however, the off site receptionist that answers for all locations is horrible. I have called several times needing to get in touch with the 100 Concourse office and I am never able to be transferred over because I get a hard no or some other BS from the receptionist. Also, medication refills are impossible. I asked the receptionist to transfer me to my office, and she told me I had to leave a message on the prescription refill line. I did, and I never got my medicine filled. Grayson, I can only speak for the 100 Concourse location, and I love my providers - but PLEASE consider getting someone new to answer the phones."