Afterhours Clinic, Sumiton

"I had a severe ear infection and they refused to see me because I was pregnant. No help on what to do or where to go from there. I feel like at the very least if you refuse to see pregnant women, maybe have some knowledge on where I can go from there. And it’s not that they couldn’t see me. They just didn’t. After hours in Jasper were able to see me days later when my OBGYN was able to let me know where to go from there because when they refused to see me I assumed no urgent cares would see pregnant women. Nope just them. I have been a patient here several times before being pregnant and really liked those visits and everyone was very kind then. And it was the doctor that refused to see me not the staff. The staff seemed very sorry that they couldn’t do anything. Just wish they were able to at least have information on file somewhere like “hey, this place will see you” instead of “sorry, good luck.”"

"Took my 9 year old daughter to be seen and showed up at 6:50. The doors were locked and the staff would not answer the door. Had to call from outside and they said you have to be signed in 15 mins prior to closing. It’s a shame that my kids stomach pain didn’t get the memo in time for her to be seen. Meanwhile 2 of the women are behind the desk just looking at us."

"I have taken my son there many times and they are always so nice and patient. I even had to go there as a new patient the other day and the process of being a new patient was so easy. The paperwork was quick and the wait wasn't very long. I definitely recommend this place and their new building is beautiful too."

"The new location is really nice, and my son enjoyed playing with the activities in the Children's area. The ladies taking vitals were all very nice and pleasant. However the woman who does the lab work is not very good with the younger patients. I realize it is a challenge dealing with kids who are afraid of needles and different test. But patience is a virtue. Especially when dealing with kids and even adults who are afraid of that part of the Doctors visit. Hopefully next she will be more patient with my son if he gets scared again during the blood work. All the nurse practitioners have been nice. The only downfall is they definitely get in and out of the rooms fairly quickly. It doesn't give patience much of a chance to ask questions. The wait can be a little long depending on what time of the day you come. But I'd still recommend this place if you need to visit a clinic close to home."

"I have called to inquire about an appointment that was pre made by a third party who are NOT medical professionals. All I asked was, "What are some medical reasons to deny a patient from receiving an x ray?" Was told I needed to contact the third party. When on to say, "You are the medical professionals, they are not. I had to re explain. That's why I am asking you. I then had to re ask the question to get what I was looking for. All I can say is that phone call could have gone a lot smoother if she wasn't so persistent on pushing her job onto somebody else. Simple question ridiculous drawn-out answer."