University Orthopaedic Clinic

"I was referred here from Med Center South for a fractured heel. The positive thing was that, for the most part, the staff was nice. As is typical with most doctor visits, I was there for over two hours. I did all the online check in the day before and, of course, repeated much of the same once o got there. They were unable to read the X-ray I was given at Med Center so they did another one. After all this, Jr. came in and told me how bad heel fractures could be, long recovery time, etc. Then he proceeded to tell me they don’t do feet anymore??!! First, why was I referred there if they didn’t and secondly, why did I sit there for two hours, get X-rayed, and given a big walking boot??? I guess they got to charge office visit, X-ray and boot to insurance. Very strange experience to say the least. I can speak to the quality of care of the physician (Jr.) because I didn’t get any!! If I should ever need orthopedic services in the future, I would not be coming back here!"

"I really don’t think you should wast your time and money to go there. You will go and leave without any answer. I went to Dr. Thompson looking for answer and he juts send me to another doctor to look for an answer for my shoulder pain. You will leave more confused than actually have some basic understanding of what’s going on with you."

"This place I would not recommend, I’ve been battling so much for the past year and was told “i don’t know why this is happening”,i never experienced these issues before surgery. ,Some of the staff are nice, meanwhile some of them can be extremely rude,it’s not the best place I would seek ortho care from. If you are seeking major ortho care. i highly wouldn’t recommend. This is just awful, for a family to continue to go through problems after problems,& the doctor not fix the issue or try to help."

"Dr Thompson had to do a total elbow arthroplasty. Everyone at his office was awesome. The nurses, scheduler and of course Dr Thompson. I highly recommend this group. Very personal, professional and very caring."

"Everyone was nice, but the room they had me in waiting on the doc was not remotely clean. I can deal with old. I can deal with outdated. I cannot deal with a dirty doctors office. I never ended up seeing the doctor at University Ortho as they had not received my nerve study and told me that they never should have made the appointment with me without having already received it. I was relieved based on what I encountered in the room and left, requesting that my copay be refunded since I didn't get to see a doctor. They did refund me. I've asked my primary care physician to refer me elsewhere. I did not report the cleanliness issue because at a certain point, they know and just don't care and that room was passed that point. Because I know the pictures aren't the best, I encountered: -Spills on 3 of the 4 walls, some looking like blood, but realistically were probably betadine. -Layers of dust on exam furniture -Debris on the counter with a spill on one of the trays holding their supplies. -The containers of betadine were also left open on the counter. I would assume something that is intended to sanitize shouldn't just be left open. -Furniture is worn out---While not really a cleanliness issue, with all the actual cleanliness issues in this room, old beat-up furniture amplifies the feeling that you are in a filthy room."