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Tom Wood Volkswagen
4545 East 96th Street, Indianapolis, Indiana 46240
About the Tom Wood Volkswagen
Tom Wood Volkswagen is a premier car dealership located at 4545 East 96th Street in Indianapolis, Indiana. As an authorized Volkswagen dealer, we offer a wide selection of new and pre-owned vehicles for sale or lease. Our finance department is dedicated to helping customers secure the best financing options for their new car purchase. In addition to car sales and financing, we also offer car rental services for those in need of temporary transportation. Visit our store today to experience top-notch customer service and find the perfect Volkswagen vehicle for your needs.
Photos of Tom Wood Volkswagen
4545 E 96th St, Indianapolis, IN 46240, United States
Opening hours of Tom Wood Volkswagen
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 18:00
Sunday:
Closed
Reviews of Tom Wood Volkswagen
"Hope is on it, I don't know where you have been hiding her, but she's the Service Advisor I've been looking for, for a very long time. She nails it when there are multiple customers and is patient. Also noted her care to other drivers going over their car repairs. Highly recommend Hope."
"I traded my car in for a used vehicle at Tom Wood Volkswagen. Tim Rand was my sales person. I wasn’t sure what I wanted to do but he didn’t try to push me either way. At first I decided not to go through with the trade but after thinking it over and talking to several family members I decided that I really did want to do it. Tim walked me through everything and now I’m driving my dream car. I really appreciate everyone there that helped me."
"Great experience buying a new Taos for my wife. Service was excellent and friendly and the car was beautifully presented. The whole process was fast and efficient. Thanks to Michael, Kent and Corey for making buying a car so enjoyable!"
"This is by far the worst service experience of my life. To start, my wife called to schedule service for my Jetta. They said that we can drop the car off and they will run a diagnostic and get back to us, pretty basic stuff and expected. There was no indication that they were behind in the service department or how far behind at all. We dropped the vehicle off on Thursday. Did not hear back from them at all, we called them on Wednesday to get an update. They said they did not see the vehicle and was finally able to locate the vehicle in the service parking lot and would get it checked in. We had asked for a loaner but was informed they did not have any currently, which is completely fine. We just got a rental since I still needed to get to work and there was still no indication they were behind so I assumed a week tops. A full week goes by without an update at all. We called them and they said it should be in for diagnostic in the next few days. I believe we had to wait an entire weekend for diagnostic results, which was just an oil pan replacement and the basic oil services at this point. We approved and waited for an update which never came. On the third week (and multiple straight to voicemail calls) we were able to talk to our rep and was told that it was being finished and he was hoping to be done by Thursday (it was Tuesday). Thursday came and I was fed-up with the lack of updates and wanted them to actually reach us and it never happened. We called at noon on Friday and was able to pick it up. I am fully convinced the car would still be there if we did not reach out to them. The total for an oil pan and labor was $1,700+ and we still had to pay for the rental which was $1,700 also for 3 weeks because a loaner was never offered and never allowed by the dealer. I normally do not care about the washing of the car of anything but cleaning out the car did not happen at all and there was no car wash as well, the car was completely disgusting. The old oil change sticker was even stuck to the driver side door. Long story short, we have completely written off Tom Wood after this, we are in the market for a new vehicle but will not even look at Tom Wood after this. To be completely fair, the work actually done to the vehicle is solid but the customer service, price, and just update was so bad."
"There was pretty good customer service. I just needed to get my car oil changed it does take a long time but they were able to get everything taken care of. It wasn't that expensive either. I have the Atlas. It was great service, they actually give you free snacks while you sit and wait so it was not a bad experience at all."
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